Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money

Two weeks ago FIOS TV channels became pixelated or did not work at all. Technician was supposed to show one week later (!!!) and did not show up.

Called me and left voice message saying the Internet (NOT TV) services had been fixed and if my problem continues to call them back.

Called them back and they want schedule another technician, because they are completely swamped with trouble tickets. Now I am on the phone for almost one hour trying to cancel my TV services.

What a joke. Their customer service is awful and have do not understand the FIOS equipment at all.

Product or Service Mentioned: Frontier Communications Fios Cable Tv Service.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Cancel my TV service with Frontier.

I didn't like: Lack of knowledge by employees, Lack of commitment to customer, Being lied to about services quality.

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