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Frontier Communications in Ottawa, Ontario - Frontier Service after Verizon buy out

We have had major issues with billing ever since Frontier bought Verizon services in Florida! The bill has doubled, and we have not added any services. We have actually tried to take away service, and the bill has remained double the price! I call every month and spend over 2 hours on customer service trying to get it straightened out, and each time I think it has been resolved. Tonight was the last straw.....after spending three days and almost 3 hours on the phone last week....I thought they had finally fixed our billing issues. Then we are watching tv tonight, and the box completely reset and lost all DVR shows. The multi-room DVR service was canceled.....who knows why or how that happened? They don't know what happened, and we cannot get back any shows or saved information from the DVR box. This was the only thing keeping our family from switching service......so tomorrow morning I will be canceling all services with Frontier. This company is brutal to deal with!!!
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1 comment
FrontierCommunications
#1222302

Hello. I am very sorry to hear about the experience you have had.

We certainly do not want to see you go.

If you are willing to give us another chance, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist you with a resolution. -Krystle

Review
#930447 Review #930447 is a subjective opinion of poster.
Service
Frontier Communications Fios Bundle
Reason of review
Poor customer service

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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