State: Ontario Product: Frontier Communications Simply Broadband Max Internet Service Clear all filters (1 of 3 reviews match)
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Frontier Communications - Simply Broadband Max Internet Service Review from Ottawa, Ontario

1.1
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I now owe $705 for a bill and I've paid every month for a year. I'm disconnecting Monday.W as paying Verizon $89.00 a month for same thing for 2 year agreement. Never got notice of change and am paying from $149.to 341 for a month payment WTF!!!
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2 comments
FrontierCommunications
#1212296

Hello. We are here to help and can look into this billing concern for you.

Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist with a resolution. -Krystle

Anonymous
#1211259

This is identity theft. You need to login into the FTC and create a identity theft case.

Then go to the FCC and BBB and enter an identity theft case directly on Frontier. If you have lifelock or something similar, call them to help with the process. Very Important: Call your local police department, ask them how to file a case (look at the ID Kit found on the FTC site - use that form). You may need to stop into a police department to do it.

But Frontier will have to honor this. BBB will give you a specific contact person. Don't bother calling frontier customer service. You can not get the same rep and they won't believe you anyways.

Everyone assumes victims of ID theft is the criminal and they treat you that way. You have to go to the top. See section 609(e) of the fair credit act. Frontier is required by law to give you all the documentation in the creation and payments of that account.

Work orders and all. If they deny it, you have to get a lawyer. Then, sue them for violating your rights. They will want all the information in the ID kit found under the FTC site.

Do not blindly fax that to Frontier. Get a name first from BBB or the Department of Commerce. Unless Frontier actually has a fraud department, which I doubt, you can contact them. Get one person to work with.

This requires the BBB and Department of Agriculture mediators.

Remember they don't believe you. So record all of it.

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Review
#916509 Review #916509 is a subjective opinion of poster.
Service
Frontier Communications Simply Broadband Max Internet Service
Reason of review
Problems with payment

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
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