Frontier billed me for services I neither requested nor received. I have spoken with six different Frontier reps and they all say the issue is being dealt with.
Its been over two months and still the issue has yet to be resolved. Frontier will not commit to anything in writing. After I cancelled my service and sent a final payment check, the check was not cashed the regular way so I have no image of it. That has never happened before.
I believe Frontier purposely over bills and hope customers will not notice or just pay up for fear of screwing up their credit. The Frontier reps are nice but powerless.
Product or Service Mentioned: Frontier Communications Internet Service.
Reason of review: Poor customer service.