Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
1 comment

Every month I have to contact them. They tell me problem is resolved and the next month they do it again.

Charges for install and their modem I never got and never had a service call plus higher monthly rate than agreed to by $45 a month. They cut service and sent me to collections, turned it back on, then over billed us again! I called today and was told CUSTOMERS ARE STRESSING HER OUT! Moments later when she offered to try and resubmit a $100 Refund and I said its a $281 overcharge now, she hung up on me!

I have copies of all the "customer service" chats. Need more words?

Hear is someone who may care. I'm going to try this: with the subject ATTN: Tim/Krystle

Product or Service Mentioned: Frontier Communications Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

I liked: Chat on website.

I didn't like: Dishonesty, Entire experience, Failure to make things right, Raising price above promo price while still on plan, Poor communication.

Company wrote 1 public responses to the review from Dec 06, 2016.
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Fort Wayne, Indiana, United States #1251444
Frontier Communications Verified Representative

Hello. We can certainly assist you with your bill.

Please send us an email so our team can help. -Krystle

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