Frontier Communications - Overbilled and confounded. 20 hours of chat, phone calls, emails with no correction!
Every month I have to contact them. They tell me problem is resolved and the next month they do it again.
Charges for install and their modem I never got and never had a service call plus higher monthly rate than agreed to by $45 a month. They cut service and sent me to collections, turned it back on, then over billed us again! I called today and was told CUSTOMERS ARE STRESSING HER OUT! Moments later when she offered to try and resubmit a $100 Refund and I said its a $281 overcharge now, she hung up on me!
I have copies of all the "customer service" chats. Need more words?
Hear is someone who may care. I'm going to try this: AskFrontier@ftr.com with the subject ATTN: Tim/Krystle
Product or Service Mentioned: Frontier Communications Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Let the company propose a solution.
I liked: Chat on website.
I didn't like: Dishonesty, Entire experience, Failure to make things right, Raising price above promo price while still on plan, Poor communication.