Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Frontier took over from Verizon in my area for the last 2 year. They raised my plan and price without my agreement.

Frontier tried to give me a discount of $20 each month but the bill still ended up more than it was when I signed with Verizon. The internet speed is nowhere close to their advertisement. I have the 75M/75M from them but the fastest I can get is 13M download and 10M up load, nowhere close. Now they are trying to charge me $85/month + tax for this service.

Highly unacceptable. Frontier outright lied and try to took advantage of their customers.

Look at how much I paid in 2017 just for the internet and you will be shocked. Speed test is done on their website.

Product or Service Mentioned: Frontier Communications Fios Internet Service.

Reason of review: Pricing issue.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

I didn't like: Overcharge, Unauthorized charge, Poor service, False adversiting.

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