Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier took over from Verizon in my area for the last 2 year. They raised my plan and price without my agreement.
Frontier tried to give me a discount of $20 each month but the bill still ended up more than it was when I signed with Verizon. The internet speed is nowhere close to their advertisement. I have the 75M/75M from them but the fastest I can get is 13M download and 10M up load, nowhere close. Now they are trying to charge me $85/month + tax for this service.
Highly unacceptable. Frontier outright lied and try to took advantage of their customers.
Look at how much I paid in 2017 just for the internet and you will be shocked. Speed test is done on their website.
Product or Service Mentioned: Frontier Communications Fios Internet Service.
Reason of review: Pricing issue.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
I didn't like: Overcharge, Unauthorized charge, Poor service, False adversiting.