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Can not connect with wi-fi on any kind of consistent basis. Some days all is fine, other days it may take 30-45 mins of reboots, and resets and still no guarantee I will even connect to Netflix or Amazon.

Now they say the distance from their router to my TV is what is causing the problem, but they installed the modem at their choice not mine. My TV is less than 30 feet from the modem.


Location: College Station, Texas

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Hello Kollins, WiFi networks are subject to a variety of sources of wireless interference or other variables that can impact your connection and experience online. Distance is one of these variables, as well as placement of the router, if there are any intervening walls and their composition, number of other devices in use at the same time, and more.

Learn more here: The best performance will come from a wired connection, because this will eliminate all of these variables. If that is not possible with your current set up, or if you prefer WiFi, you may want to look into our WiFi EveryWare: If you need any further assistance at all, please message us directly any time.

We have support available 24/7 via Facebook ( and via the message option on our Twitter profile ( -Christina

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