59 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
1 comment
1.4

For several years, we have not had consistent internet. We call, we are on hold for up to an hour, they issue a ticket, a technician comes out and says it's fixed, and it is not.

It is slow, and we have zero internet at least 25% of working hours. Sometimes for multiple days. Most recently we had a ray of hope - a tech said that we really needed to have FIOS to be able to have decent internet. He submitted a ticket.

We received a date when they were going to install it! We started taking bets on whether it was really going to happen. I was hopeful. They did not show up, and then they told us we couldn't get fiber optic.

We are less than 1000 feet from a subdivision.

We are not in the middle of nowhere. They are charging us $560/month for 4 phone lines (only 3 work, and they are crackly) and "high-speed internet".

User's recommendation: Do all you can to avoid going with Frontier.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#1982709

Hello Tonya, I apologize for any trouble you have had with your service. We can take a look into what has happened with your installation, find out why they couldn't set you up, and also check in with our engineering team for any potential solutions if possible.

Additionally, we can have an account manager review your plan to ensure you are getting the best rate for your services, and also address the issues with your phone lines. Please message us directly to get started.

We have help on hand 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina

Frontier Communications Reviews

  1. 1579 reviews
  2. 367 reviews
  3. 80 reviews
  4. 15 reviews
  5. 5 reviews
Frontier Communications reviews