Frontier Communications - Review in Telecommunications category from North Port, Florida

1078 of 1671 Frontier Communications reviews

After a really bad change over we were going to switch to anther company.I started an online chat with Frontier to find out what my termination fee would be.

They said $560!!! According to my verizon contract it should be $114. All they kept saying was that they could transfer me to collections to set up payments. I finally called and was told, no it would be $114.

They are trying to scare people into staying with high cancelation fees.Dont trust them!

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
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Reason of review:
Pricing issue
Product or service
Cancelation Scam
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1078 of 1671 Frontier Communications reviews
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Jan 06 #1266672 Trenton, New Jersey, United States

Do you think that rep was told to scare people into staying? More like did not have the correct answer to your question. Unfortunately the information was inaccurate, but the rep wasn't trying to scare you. If Frontier reps were urged to scare people all the employees that are let go, terminated, fired, or just had a brain would be blowing bells and whistles. Sounds like your the one trying to scare people, after you admittedly state they didn't charge you this. People are human and make human errors. You yourself admit it was a bad transition. I'm sure it wasn't easy peasy lemon squeazy for the people on the phones and in the chats. Contracts can be bought or sold at anytime, with no prior notice and without consumer consent. Pretty standard verbiage on all contracts. Use of services implies consent to the terms of service. Signatures are not required to make changes, or over the phone changes would need done in person. Then everyone would complain, but you'd say their "Scaring People"

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Apr 22, 2016 #1148347

Wow! Not only is that amount ridiculous, Frontier is being way out of line!
I thought you handled that agent brilliantly!!

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