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Most helpful review
1.0
Details
April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
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216 comments
Anonymous
#1639042

Many details here. verizonfrontiermerger.com

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Review
#822449 Review #822449 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Reason of review
Problem with delivery
Loss
$1250
Preferred solution
Full refund

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Verified Reviewer
1.1
Details
Internet loss for 9 days before a tech came out, then again so far now another 4 days and will be 6 before the tech is out here. Terrible customer service. Lost 11 days of work due to failed internet. Tech was 3 hours late on the first time they came out and all he did...
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Review
#1772629 Review #1772629 is a subjective opinion of poster.
Service
Frontier Communications Dsl Internet Service
Cons
  • Not getting services received
  • Amount of time it takes to fix their mistake
  • Poor customer service
Reason of review
Bad quality
Loss
$2
Preferred solution
Price reduction
Tags
  • Inability To Fix
  • Stressful
1.5
Details
Acct 419-660-8258-011020-5 Called on 1/7/20 to change my internet/wifi to Frontier Order# 042114936CW Listen to your tape...I told the person who set me up I did NOT have a phone line in my home. Received a text on 1/10/20 saying that a frontier tech has been...
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Review
#1772210 Review #1772210 is a subjective opinion of poster.
Product
Frontier Communications Account
Pros
  • Pricing
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Full refund

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Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

No I will not trcvimand them | Frontier Communications review

1.0
Details
No I will not trcvimand them - Frontier Communications review
I have been charged for king distance phone calls for the past 4 years when I was set up for a flat fees so Im sending my complaint to federal communication . We have 3 business lines and internet plus tv . I cancel my tv on 1/13/20 still going . Then I own them $380 as they help them self with 762.77 out of my back account . Legally this is so wrong . I told her to credit it back . She said my last payment was paid 11 days ago and was not posted who is a lie . I Looked at my bill on kind . That's fraud
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Review
#1771751 Review #1771751 is a subjective opinion of poster.
Pros
  • Bundle package
Cons
  • Deceptive billing
  • Ripoff of curent verizon customers
Reason of review
Pricing issue
Loss
$8009
Preferred solution
Full refund
Tags
  • Fraudulent offers

Dont even think about it!!! th | Frontier Communications review

I admit, I frequently make mistakes.at times ask for code.many times try more than .once a day. in the past year.I have recieved 1 ONE code.they claim they send them.a LIE.
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Review
#1770507 Review #1770507 is a subjective opinion of poster.
Reason of review
Poor customer service

DON'T SIGN UP! | Frontier Communications review from Norwalk, Connecticut

1.0
Details
I moved 5 months ago. I notified Frontier that i was discontinuing service as of Sept 2019. They billed me in October 2019. I paid the bill and again contacted a representative to cancel service. I also wrote the company. Guess what, I got another bill in December. I contacted the Frontier rep again, no one can tell me why I was billed. I filed a dispute 'by phone', I never heard from the company. Today Jan 2020 recived a letter from Frontier collections. No wonder the company stock is in the toilet. I would not recommend this company to anyone. It is the worst
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Review
#1769649 Review #1769649 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Cons
  • No callback and no supervisor ever there
  • Unwillingness to solve the problem
  • Unethical business practices
Reason of review
Problems with payment
Loss
$127
Preferred solution
Full refund
After signing up for HD Prime package in October 2019, in January 2020 they took away one of the channels that was included in the package, The Tennis Channel. I got one of the most incompetent and rudest customer service representative who said his name was Jack! He...
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Review
#1766969 Review #1766969 is a subjective opinion of poster.
Cons
  • Corporate customer service useless and lies
  • Price and service quotes not true
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
Tags
  • False Advertisment

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Verified Reviewer
1.0
Details
I called at 6:30 PM to have Frontier Communications fix my internet issue because I'm paying for horrid service, it is now 9:09 PM and literally got nothing resolved. I called, the man on the phone first could not find my account. I gave him all my info and still was...
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Review
#1765821 Review #1765821 is a subjective opinion of poster.
Service
Frontier Communications Fios Internet Service
Cons
  • Lack of care or resolution
  • Bad customer service
  • Deceptive pricing
Reason of review
Poor customer service
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
I've paid my bill through their paperless billing for 9 years--including Dec 2019. When I received my January bill 4 days ago I logged onto my account and when I tried to pay was told to link my billing phone number. I used my landline number that we've had for over 50...
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2 comments
FrontierCommunications
#1812508

Hello James, I apologize for this trouble with your online bill pay account. Is this happening via the app, or your browser log in?

I know there was a recent new version of the app that required a full new download of the app. If you have already done this an are still experiencing issues with logging in, we can help. Please reach us directly for further support.

We are available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina

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Review
#1764337 Review #1764337 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Pros
  • Are better than no service
Cons
  • Poor knowledge of customer and tech service
Reason of review
Poor customer service
Preferred solution
Get my account so I can access it to pay my bill
Tags
  • Worst Customer Service In History

Do not use Frontier Services | Frontier Communications review from Myrtle Beach, South Carolina

1.0
Details
Service is interrupted often need to reboot often having problem with phone now I cannot turn off answering service without getting in touch with them Frontier will often hang up on you.
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1 comment
FrontierCommunications
#1812502

Hello PissedConsumer1764316 , We can help if you're having any sort of trouble with your service at this time. Please message us directly to get started.

We have support on hand 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina

Review
#1764316 Review #1764316 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service

Contact Frontier Communications Customer Service

Website:
Mailing Address:
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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Latest Question

Frontier Communications Questions
2.4
Details
Nov. 2019, I had a video issue, the problem was corrected after they replaced all the equipment in my house. About a week video problems returned, after many service calls (4+ techs at my house} in an attempt to restore full service. In early December, I tech check the...
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1 comment
FrontierCommunications
#1808165

Hello Marty, I apologize for the trouble you have had with your TV service. After you discovered the issue with that connector, are you still seeing the issues?

Please let us know if you are having any trouble at this time.

We can be reached directly via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina

Review
#1760323 Review #1760323 is a subjective opinion of poster.
Reason of review
Poor customer service