Frontier Communications

I started with frontier in December 2024.

When I requested service I asked for the $49.99 plan. Then in April there was an issue and we couldn't connect to the Internet.

After 2 days they finally made a ticket, and sent a tech to come look at it. It was a simple fix, but two different techs came in separate vans. And through talking found out one was sent to do an upgrade. Which I didn't request.

Both techs agreed that with my size apartment the upgrade wasn't needed, therefore it was not done. Nor did I sign anything for the upgrade. They said to me, they would call and have it cancelled, but ever since then I've been being charged for the upgrade $30 more a month!!! Every time I try to contact them which is only through chat in their site, the chat freezes up, and before it unfreezes the person I was talking to has ended the conversation causing me to have to restart all over again with always the same result!

There is no phone number or email to contact them, so now I'm stuck with already $180 in over charges, but cannot get it resolved because their chat is terrible and there is no other way to contact them!

I want my $180 back they over charged me and want this resolved or I'll have to take this to another level.this month it's going on six months now and I'm done playing this game with their chat that apparently seems to be set up to freeze, disconnect, and have issues since it happened every single time I try to use it. .so they can say nobody said anything about it, but I never get that far.

As soon as I am asked what the problem is, it starts acting all crazy, causing me to lose contact with customer support all together every single time!!!??? Sounds fishy if you ask me!

Let me explain, in May, my service with Frontier phone and internet service was a day-by-day experience at the shop. They messaged me saying it had been fixed and would work for part of a day.

This lasted a couple of weeks. The problem was all on their end. They messaged me and said they would give me a discount rate because of this, and it might take up to two billing cycles. Well, I got the second billing and still no discount.

So, I called billing and was told I was entitled to a $2 and change discount. Has anyone else experienced this? My bill runs over $240.00 every month. And to lose service for two weeks until they correct this?

$2 and have me wait two months for this discount?

Has anyone had any better results complaining to the FCC or FTC? If so, please email me at samsbodyshop@***.com.

Let me explain, in May I my service with Frontier phone and internet service was a day-by-day experience at the shop. they message me saying it has been fixed and would work for part of a day this lasted a couple weeks.

the problem was all on their end. the messaged me and said they would give me a discount rate cause of this and it might take up too two billing cycles. well I got the second billing and still no discount. so called billing and was told I was entitled to a $2 and change discount.

has anyone else experienced this? my bill runs over $240.00 every month. and to lose service for two weeks till they correct this? $2 dollars and have me wait two months for this discount?

has anyone had any better results complaining to the FCC or FTC?

is so please e mail me at samsbodyshop@***.com. Thank You

I've had Frontier Internet for a year now and the service was, at best, okay. I just canceled my service due to a pending move where Frontier is not offered.

They are charging huge fees to go return their equipment and they then even had the gaul to ask me to find a replacement person/family from where I'm leaving. I'm already having to Pay to return their equipment. They then said the fee was restocking fees and I said I would come and re-stock it and then it was refurbishing/repairing their equipment that they would have had to do if it had been sitting on their shelves. When I said it's been sitting on the floor behind a table so it needs no repair.

If it's damaged then it's most likely faulty since no one has touched it since ithey plugged it in. I've ead that the QR code that they provide doesn't work so I'm now waiting on that issue.

We purchased two tickets and paid for our two carry-on bags. However, when we arrived at the airport, the app that was supposed to print our tickets malfunctioned.

The app-based customer service representative informed us that we would be charged $25. However, when she attempted to print our tickets, she charged my credit card $178.20. There's no one to contact, and this is the worst company in the history of America. Do not fly on Frontier.

When they make a mistake, there's no one to talk to. So, forget about it. Fly any other airline.

The flight attendants were both engaged in gossiping about their own business for the entire three-hour flight to our destination.

They showed no respect for the passengers on board.

Their attitude towards customers is disgusting. I will never fly on Frontier again.