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When I changed my inept TV/INTERNET/PHONE service over to Spectrum, that's when the trouble started. Am I the only one who watches Frontier TV and you routinely get a prompt on your screen to confirm you're watching TV or your TV will be cut off ? Every time I called...
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1.8
#1286512
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Frontier Communications - Lost family member and phone service

My wife recently lost her 90 year mother, we were wondering why we hadn't received calls from family members we had reached out too. Come to find out we have been with out phone service for two days and after contacting Frontier we may have service in three more days. It amazes me that large corporations train there employees to treat there customers with such callous and disrespect.
#1285854
Month and a half ago came started my service, I have four tv's..one of the tv's was an older tv, the technician was going to return the next day to bring a special cable for that one tv an finish up the installation, up untill now...nothing, he did not come,and I got...
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1.0
#1285645
There is simply no way of overstating how horrible frontier communications is to deal with as a company. Don’t walk, run away from FIOS and any other product that they try to sell you. Your bill will change every single month without warning, and it is impossible to...
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1.1
#1285572
So had a problem with my phone and Frontier could not fix it because they had to dig and had snow on the ground. Called back last moth as they still charged us for an unusable phone. They fix it and say I get credit for six months. Now get a bill for this month, and...
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#1285312
1. Never was sent the $300.00 shoppers card. 2. Over charged, when ordered I was told my bill would less then $110.00 now being billed $161.14 3. Frontier charged my Visa card $322.28 2 times same day. I called and was told they would credit my visa card and I should...
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1.2
#1284528
5 months ago frontier sent me a new cable box and told me that the current box I had was so old that they did not want it back and that the box that they send to return the old one would not fit the old box so just dispose of it. I knew enough not to throw the old...
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#1283949
Living in rural Georgia, Frontier is the only option for "high speed" internet service. Subscribed to "Broadband MAX" for 17-1/2 years. Multiple service calls required for poor or no internet service. Always slow. Multiple complaints with no improvement. I have to...
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2.3
I liked
  • Good telephone technical support
I didn't like
  • Five day wait for service call support tech
  • Dsl service and hardware support poor
  • Reliability
#1283648
I started on a month to month contract with a 400 dallrs gift card after 3 months service. Never recieved card and my first bill was 490 dollars. 3 times what i signed up for. Spent the next year argueing about the costs each month. I cancelled my service and they...
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#1283627

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
USA
Phone:
(800) 921-8101
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AFTER SPENDING AN ENTIRE DAY ON THE PHONE WITH FRONTIER, THEY JUST TOLD TO WAIT 24 HOURS TO SEE IF THE SYSTEM RESOLVES ITSELF WITH NO GUARANTEE, AS IF IT WAS NOT A BIG DEAL. MY BUSINESS IS LOSING MONEY DAILY WITHOUT INTERNET AND THEY REFUSED TO ALLOW ME TO SPEAK TO ANY...
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1.0
I didn't like
  • No resolution to my issue just hung up on
#1282890