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It surprises me that I'm able to connect long enough to type this response. Frontier is less reliable than Dial Up was in the day. I've been on the phone with them everyday for the past two weeks, had a tech replace equipment, changed firmware online with a tech...I...
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2.1
I liked
  • Tech support is really helpful and try their best to help
I didn't like
  • Dropped internet every two seconds to every 30 minutes
#1403323
I disconnected my service with Frontier on July 13 when I moved out of state. When I called to inquire why I was charged for the entire month, I was told that my billing cycle began on July 10 and their "policy" is to charge for the entire month and that they do not...
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1.4
I didn't like
  • Unwillingness to compromise for being overbilled
#1401003
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Frontier Communications - Unauthorized charge, terrible service

We cancelled our internet service through Frontier due to terrible service. They still pulled a monthly payment from our checking account after being assured that wouldn't happen. After spending over an hour on the phone and being transferred to five people, we are still not getting our money back. Needless to say, we will never do business with them in the future and will spread the word.
#1400488
I ordered internent service 3 weeks ago. 2 days before technician was to come they call to tell me there are no ports available. So they couldnt tell me this 3 weeks ago?? I already went out to buy computer and they call me 2 days prior. I called and got transfered 3...
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IncomparableSaintBernard
IncomparableSaintBernard

Yes they do have *** service for not reacting to their service technical service tickets to come check your phone or Internet service it's been two weeks phone was supposed be...

1.2
#1395904
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Frontier Communications - Bunch of lying crooks

They add on junk you didn't ask for, then drag their feet running around the bush for a month before they'll remove it. Still 3 months later their trying to charge you for it. Worked with 2 account specialist so far. Still waiting for someone to pull their head out of their ***
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1395688
after years of service at the same number our service was suspended. We were told to fill out a new terms and conditions contract and that it would take 24 hours to resume service. We have had this acct 860-873-1116-0506885-5 for years. I need phone service now. There...
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RaspyMink520
RaspyMink520

contact me

#1394382
The top box was blacking out after just a few minutes, so no tv. Support took hours, plugging, unplugging, you know the routine, finally worked. 2 mins after getting off phone, blacked out the tv. tried it a few more times, changing video input and all, blacked out...
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I didn't like
  • Tv is broken
#1389407
teck installed there required internet security about 2 weeks later somehow a virus destroyed my pc ??!! called them to see who was going to pay for damages --had to buy new pc my old one was totally destroyed! there reply was were sorry that happened . get bleepen...
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1.3
#1388853
Ok- so I decided to save some money on phone/internet provider. Being a disabled senior every dime counts! I had an appointment on Oct 23 in the afternoon. Getting this appointment was after much run around about the people who lived here before us not paying their...
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1.7
#1388566
My 86 year old Mother only has a land line with frontier service.Her service was interrupted 10/4.My brother called to report it and was told the ticket was generated .The service was still out 10/12 and I called again explaining the circumstances(elderly with mobility...
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#1387871