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I had sent TWO letters with all the details of what the issues were to billing to dispute what was being billed. NOTHING happened. I then wrote a letter to the Chairman of the board and included the other two letters. Of course there is nothing in writing. but a...
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#1173276
I am so frustrated and disgusted with Frontier communications! I’ve been a customer for a little over six months and I have been deceived and treated poorly. I was signed up for programming that I believed was going to be a certain price for two years only to find out...
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Anonymous
Tameka Miller

Update: so after I posted this same review on their Facebook page I got services restored within 1 hour that previously took 4 days. The social media team is great and works v...

1.0
#1172753
I am trying to get my service disconnected at Frontier Communications. I am still on hold after 40 minutes. I did speak to someone who said I needed to talk to another department. Obviously, it is the department called the Abyss. I will be forced to send them a...
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1.0
I didn't like
  • Frontier communications
#1171230

Frontier Communications - Extremely long wait time

Frontier Communications
#1170881
1.2
Details
My service has been off for 12 hours. I reached someone in technical support who says new box will be sent in 3 business days. I asked about my bill during that time since with the weend it means five days without service. I was told I would be transferred to customer service, 37 minutes I’m still on hold and writing this review
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Advertised vs Delivered
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Customer service
Discounts and Special Offers
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Product or Service Quality
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Frontier Communications - This is a pongo scheme

Frontier Communications
#1158430
1.0
Details
Got my internet connected on 12-20-17,for $41.00,i was told my first wont be till febuary 2018,for $87.00,instead,i recieved a bill for $127.54,due 1-16-18, 9 days into it,so i cancelled it.this is false advertising,misleading potentail customers,surely,this is a PONZI SCHEME
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Frontier Communications - The worst experience i have ever had

Frontier Communications
#1149262
1.0
Details
my only option for service is frontier and i had 2 wait a month to get an install. My order kept changing or canceling . It is such a sign to nit have there service yet i have no choice. help please does any body know where i can call so no one has to deal with what i had to i can atleast try to stop this madness
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Style and Design

Frontier Communications - Internet is down

Frontier Communications
#1146598
1.0
Details
My internet is down right now. I’ve tried to reboot, but it’s not working! I live in Kennewick, Washington. I wonder how many others don’t have internet right now.
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Advertised vs Delivered
Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Called Frontier to request CA Lifeline Discount. Told it would take 5-7 bs days to receive application. One month later - told by Frontier to go to CA Lifeline website and download application. Went to suggested website and directed back to Frontier. Called CA Lifeline...
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1.5
#1170276
I have had Frontier internet service for many years now. I did not use the internet very much, so the lack of speed was not a huge problem. However, this semester, my daughter is taking several online classes now and is unable to do the homework, quizzes, and tests,...
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1.2
I didn't like
  • Service
#1169381
Original call for service made on Jan. 6th for internet service. Was supposed to receive self install modem and service turned on by Jan.10. It didn't come so called back Jan 10 and they said modem had been shipped and left Chicago 3pm that day so should be there...
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We have internet service with you. When we noticed that our service kept dropping sometimes over 50 times in a single day. Sooo we called to ask how you can fix this. Well you sent out a technician who did absolutely nothing but talk on the phone with his daughter, ex...
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Anonymous
jack

Frontier doesn't hire felons, and they drug test regularly. Sounds like he may be one of these cultural enrichment diversity non citizens from Mexico. Apparently Mexico didn'...

Anonymous
William

Great idea.Continue to raise stink about the serviceman, he gets fired, and has nothing to do but seek retribution against those who "caused" it.You are playing with fire for ...

1.1
#1167447
When disconnecting service with them and returning equipment make sure you document and keep everything (bills, tracking receipt from USPS, names, and dates of all the people you deal with) or else they will bill you for the equipment that they supposedly didn't...
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Anonymous
jn

I agree with you completely. I disconnected my service in September 2017 and paid the balance, they sent me a bill in October 2017 for services that I never ordered and in any...

1.0
I didn't like
  • Porrest service ever
#1166427
My sister had Frontier Communications as her service provider. My sister passed away in October, and I cancelled her service and returned the equipment. It is now January,and I keep getting bills for unreturned equipment. I have called customer service more times than...
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1.0
I didn't like
  • Customer service
#1166402

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
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Frontier Communications will not provide service as advertised on their website. https://internet.frontier.com/d/plans-pricing.html Service rep told me plan was not available to my specific address (apt #) and tried to forward me to Centurylink ($45.00 dsl) after...
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Anonymous
Bill Rodriguez

They are always changing the monthly charges without notice,and do not care to give a satisfactory answer. What a lousy company.

1.0
I didn't like
  • Attempt to transfer me to centurylink misrepresenting facts
#1165107