Frontier Communications

I have had Frontier Communications landline and laughable internet since they took over AT&T. Their internet service is not even third world and goes out now, fairly regularly.

When I call them, it is always my equipment as per them, that is at fault, yet in the end, for the past 7 years, it has been 100% their fault each and every time. Their website is worthless for complaints and their help line should be on Comedy Central. Ask them a question that is not on their cheat sheet in front of them and they go silent and you have to keep saying hello and they then state that they are listening, but will refuse to answer any question of concern if the response is not pre-written. I have experienced this repeatedly.

Once, when it had not rained for more than 7 months in California, their help center insisted it was "water in the lines". Maybe the neighbors dog pissed on the equipment? It was their equipment failure. My internet and or phones have stopped working now for the third time in about 7 weeks (again).

The last two times lasted about a month. If you can avoid Frontier, do it, or join the thousands of other clients who feel that this company is garbage. I now have the personal phone number of the gentleman who fixes the equipment.

We are on a first name basis. He acts, the phone complaint line just gives you verbal garbage and accomplishes nothing for weeks on end.

I signed up for frontier and You Tube TV. The 1st tech came and said he would have to get someone else out.

They rescheduled for 3/7 the tech hooked up wifi to my tv, chrome book and cell phone. He did not hook up my camera which is also wifi. Before he left he told me to go to my email and follow instructions to download You Tube. I followed directions but it would not let me sign in.

I called Frontier - they didn't show an account for me. After several minutes they found me and said they couldn't do anything they would have to send a tech out and it may cost me! They scheduled for today 3/9 and the tech couldnot get camera on wifi and could not get You tube hooked up. I feel like I was scammed into getting wifi but was never told that I would have to contact You tube!

I don't know how to contact them! I should have been given this information.

I called because I wanted a landline put in so an appointment was made for the next day. My daughter called and got appointment because our Internet was off.

Later in the day of the appointment I got a text that said that my problem has been fixed. How can that be when I wanted a landline installed? I had no Internet for two weeks, and I found out that I was paying I believe it was paying $80 for 50 MB when I could have been paying $49 for 500 MB.

And now that I am trying to cancel my service I cant because I dont know my PIN number Pin number and I cant get on my laptop and I cant get Internet through my phone most of the time. Help

Biggest scam.. Lousiest service..

only robotic automated customer service (wether by telephone or on their website or by opening a order ticket) regardless which one theyre each programmed to

1. Collect every possible information, from email, bank info, cell #, etc

2. Collect a payment

3. Sell a new product

4.

Never a live person

The automated gave me a SATURDAY 8:00am-5:00pm appointment, never showed up till 9:00pm with zero curtsy call/text from technician or anyone. Then on SUNDAY assumed a reschedule for MONDAY 8:00-5-00pm..How reliable is this company and how low is their customer integrity SCAMMER, for Frontier is a milking the client is their mission

So I bought a round trip for 342.00 . So I came to Indiana and flew into Chicago Midway on December 28,2023.

My date to fly back to Dallas Fort worth was for January 1,2024. I was gonna change my flight for Tuesday January 2,2024 bit the charge was too much and my friends card declined 3 times. So i never changed it so im on my way to Midway airport and i said let me check in. It wouldnt allow me.

So i call frontier airlines. I was in the phone for 49 minutes. So the lady her name was Donna she says to me your flight was cancelled and your payment is pending. How is that when the credit card was declining 3 times and i never cancelled my regular flight.

I had to pay a fee of another 217.00 bit why when i never cancelled. And when i purchased my ticket it was for round trip and paid 342.00. Thats a while bunch of bs. Please do something about this please.

I will never fly frontier ever again.

I missed 2 days of work because i was suppose to leave on January 1,2024 at 12:14 p.m. I am highly upset

Hey i flew feb 24th -26th from atl to miami . I checked in 3 bags .

Once landed only one came off conveyer belt . I stayed behind as long as i could it was hard getting any help . Since then ive been trying to talk to someone but have no luck besides talking through text . When i try to do luggage loss it says to many days have passes but i dont understand because i could not get anyone .

Still cant get nobody live to this day ! I filed a claim with insurance i have I need form from frontier that no credit will be given .

Because its non refundable im guessing im not sure . Im just terribly upset i have never had this problem with yall

I spent TWO DAYS & OVER NINE HOURS last week to resolve an issue with my bill. I thought it was finally resolved with a mahalo supervisor.

He said his name was Lucky and his ID # was NZ049. He said the ref # was

I-59979****. He agreed that my March bill would be $200.28, but my bank had an auto withdrawal for March in the amount of $377.98. I want a CREDIT of $177.70 put back into my account.

Going to my app with just a click of a button gets me nowhere and every phone number you list says the it does not have talking on the phone capabilities. How can you be a COMMUNICATIONS company and no one can TALK TO A REAL LEADER LUVE BREATHING PERSON?

I NEED TO TALK TO A BTEATHING PERSON. IVE SPENT OVER AN HOUR WITH CHATS AND GOT NOWHERE!!!