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Terrible company. I worked in customer service. They would almost force us to sell services that they could hardly even get in the first place. Tech support was lazy ("uh durhhh did he turn it off and on?") And there was little to no help from upper management....
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1.0
#1310127
Lost complete DSL & landline 7/13/18. Was told we couldn’t get a technician out to service us until 7/21/18. Technician never showed up, customer service lied and told us they had called us to tell us this and that technician would call us promptly with new repair...
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Anonymous
Mena shaw

These sorry idiots have had me sitting here all day with no phone , no internet and no TV on the last day of The British Open. If it wasn't for cell phone would have to crawl ...

1.0
I liked
  • Sales pitch sounded good - the reality is quite the opposite
#1309866
Received a bill that increased $60 because Frontier decided that they were overdiscounting my Verizon retiree benefit. Minimal notice the month before saying that some accounts might be impacted as much as $30. After being unwilling to change that I cancelled service....
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2.4
I liked
  • It when it was all verizon
I didn't like
  • Ripoff of curent verizon customers
  • Very poor customer service
#1308607
2.5 years ago our neighbor cut our cable and then fenced the right of way easement. Frontier technicians came and strung a "temporary" cable through the trees and across the front of our house. The area manager informed us the matter had gone to legal department and we...
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#1307867
This company practices deceptive business practices. I requested internet service from their sales rep. that would be fast enough to be able to stream movies. i was assured by the company rep. that the speed of the internet connection would be able to stream movies no...
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#1307665
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Frontier Communications - Poor customer service

Internet down for 2 days, reported it, had to call back the next day for repair date. Was told it would be 2 1/2 weeks. Ridiculous. Requested earlier dated, waited on the phone 25 min, no ans yet, requested call back. Never got call back. Still no interney
#1307403
Happy Verizon FIOS customer here! Biggest mistake was giving Frontier a chance when they purchased Verizon FIOS in Southern California. First the internet service slowed down, then the bills started increasing, lastly, they changed my beautiful multi-room dvr to a...
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1.1
I liked
  • People are nice
I didn't like
  • Business practices
  • Incompetence
#1306712
Frontieragreed. To payment arrangement for july the 4th to restore for payment of 380.00 dollars. We went withoutbphpne and cable for 2 weeks saying on every level even eith psyment arrangement we had to pau 380.00 to get services back on my mom is on 24/7 oxygen and...
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#1306407
They will lie and say anything to get you to buy their service. But unfortunately they have a monopoly where I am. I was told 3 times by phone and once by chat that I would receive an $ 100 amazon gift card for upgrading my service. Today they tell me that I am not...
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1.3
I didn't like
  • That they lied to me several times
#1306393

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
USA
Phone:
(800) 921-8101
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I have had horrible problems with them since day #1 . They quoted me a completely different price/program from what I was charged, issued me a phone number and later took it away, and after complaining I get a credit and told my service plan would change. Then a few...
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#1306070