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Most Helpful
1.0
Details
April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
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216 comments
Anonymous
#1639042

Many details here. verizonfrontiermerger.com

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Review
#822449 Review #822449 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Reason of review
Problem with delivery
Loss
$1250
Preferred solution
Full refund

Frontier Communications - Stay away. Poor customer service.

1.0
Details
NHL center ice was auto renewed and was not notified until my bill arrived. Called and cancelled center ice package. Frontier stated it would pro rate the bill to the cancelation date. The next months bill arrived, no credits and another installment due. Called them and was told I would have to pay for the full season no mater that I canceled the sports package. Gonna get a lawyer on this on. Super pissed off.
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Review
#1707324 Review #1707324 is a subjective opinion of poster.
Service
Frontier Communications Fios Tv Service
Cons
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$165
Preferred solution
Credit back what they are charging me under the installment plan
I made a payment through one department to restore my services, in order to restore they transferred me to a different department. After the transfer they had no knowledge of the payment I had just made and told me that I should cancel it and pay it again. I even got a...
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Review
#1703421 Review #1703421 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Pros
  • Local company
  • Price
Cons
  • Inconsistent product
  • Fix account balance from over charging
  • Spoke to 6 people
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Reimbursement
  • Frontier Poor Service

Frontier Communications in Banning, California - Why so expencive ,but new customers get sweet deals?

advertisement flyers are good deals compared to my same service.
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Review
#1701710 Review #1701710 is a subjective opinion of poster.

Frontier Communications in Hartford, Connecticut - Worst cable company and customer service!!!!!

We asked not to have the a sports package and they just automatically added without authorization then they argued after being on hold for 45 minutes that they couldn’t take it off! Even when we didn’t have it!
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Review
#1699039 Review #1699039 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Frontier Communications - Frequency interruptions/slow speed

1.0
Details
In the past week we have been without/limited internet for six out of the seven days. Once again we are without internet service from Frontier Communication with no action on their part. They keep you on the phone for extended times while they attempt to run a speed test and we have no service at all. They won't send out a service person and I finally talked them into it and it is six days out.
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Review
#1696664 Review #1696664 is a subjective opinion of poster.
Service
Frontier Communications Dsl Internet Service
Pros
  • Easy to pay your bill on the app
Cons
  • Not honoring original commitments and customer service
  • Bad customer service
  • Cannot seem to fix the problem
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Frontier Communication Sucks

Frontier Communications in Souderton, Pennsylvania - COMPLAINT not good customer service

Called to reinstate my service that was on vacation. Put on hold and was forgotten. Called again and was informed that the order was placed. Both representatives VERY UNPROFESSIONAL !!!!!
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Review
#1696419 Review #1696419 is a subjective opinion of poster.
Service
Frontier Communications Customer Care

Frontier Communications in Osburn, Idaho - I was lied to when i got hooked up to the internet

when I was hooked up to the internet I was told there was no hook up fee it was free instillation then I got a bill for 75 dollars for a hook up fee had I been told of fee I would have never switched I was also told I was getting high speed and got slower speed than last internet I am very very dissatisfied with frontier so anything you can do to correct this problem would be of great service to me I would love to here back from you by phone as I don't to e mail my phone number is 1 208 7527481 thank you
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1 comment
Anonymous
#1769980

They accidentally shut off my internet. Was told the tech would come and turn it back on.

They told me I wouldn’t be charged because it was their error.

The next bill came and there was a charge for 75.00 for tech coming to the house and 9.99 handling fee, whatever the *** that is for I don’t know. I called to complain and they told me there was nothing they could do, so I fired them.

Review
#1694035 Review #1694035 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation

Frontier Communications in Norwalk, Connecticut - I have had problemz with thwm since January

There was a customer servkce rep who double charged me and hung up on me...i was told the firat oncorrect payment did not go through so i paid again 20 minutes later. I filed a complaint and noone responded. Then Both payments went through...one of which was a duplicate and erroneously entered...subsequently the duplicate paymemt was returned by my bank Nd frontier has been trying to collect on this returned falsely charged payment for 10 months and charging me overdrafts etc. I jave been paying close to 300 a month to frontier. everytime i call i am told somethong ...these people are crooks and mafia and should be held to legal standards.
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1 comment
SavoryKookaburra
#1769204

Nothing good here. Billed incorrectly..spoken to in a demeaning mNner Taken finaciL advantage of...servoce promised was npt provided...customer servoce was sub standard....

Money stolen from my account Incompetent emplpyees...

DiSGUSTING CRIMINALS WHO BEHAVED RUDELY... Will be foling criminal reports.

Review
#1693027 Review #1693027 is a subjective opinion of poster.
Service
Frontier Communications Fios Internet Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund

Frontier Communications in Kalamazoo, Michigan - Extreme unfair customer service

We cancelled our Frontier Service the 31st of July. We have a $41 credit coming back. that we have not received. We called again today and was told it may take ANOTHER 2 - 3 weeks to get our money. AND. we are NOT getting $$ we are getting a stupid prepaid Master card. Totally unacceptable. If I didn't pay my bill, I would have been shut off long before this.
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Review
#1690358 Review #1690358 is a subjective opinion of poster.
Product
Frontier Communications Account

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

Frontier Communications Products and Services Reviews

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Frontier Communications in Lancaster, California - Horrible company with HORRIBLE customer service

Being charged for an account that was never installed or service received. To top it, now this non existing account was sent to collections. Customer service dept. and collections department refuse to drop this charge. We have been trying to get this figured out every month since April. Has anyone else been charged for never having service? Any other seniors out there that Frontier is taking advantage of like this?
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1 comment
Anonymous
#1767321

Contact Better Business Bureau. Give them all the information you have.

They will contact you. Meanwhile keep on top of this with Frontier. Although it is difficult, speak to someone in higher authority in this matter.

Don’t just speak to one of their customer reps cause you will get nowhere. Good Luck.

Review
#1689058 Review #1689058 is a subjective opinion of poster.
Service
Frontier Communications Internet Service