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WAS a customer for 16 yrs. Internet went down due to a tree falli g & taking cable out. Frontier expected me to wait 6 weeks for new cable to be installed. That was the last straw for me. So many years of bad customer service, I cancelled my service completely. Next...
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1.0
#1361005
Because of an issue with my credit card company, I missed my july auto payment. When I realized the payment did not go through, I called and was advised to pay july and august together to avoid late fees. I paid them both at that time. I was then charged again for...
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#1360396
Used this service less than one month. Called to put service on suspension, since we are snow birds. They didn't send any more bills other than the agreed upon first bill but got a letter from an agency three months later threatening us with Bad credit report. Said we...
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#1359837
I can’t even begin to rehash the issues I’ve had with this “company.” Inconsistent billing, fine print, and hidden charges are the name of their game. On top of this I have had over TEN connectivity issues with cable and/or internet in my unit. Last time, they came out...
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1.7
#1359531
Phone stopped working a month ago. Fronteer said they would be here in 20 days to fix. No one showed up on the scheduled day. The internet service sucks it goes out for a few minutes or longer, and then comes back on. This happens all day and night. Was on hold...
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#1359461
I have done this a couple months ago. I told them to quit billing us for a product we do not use, the virus protection. It was horrible even getting around to get it done. The virus protection was supposed to call us which they never did. Never left message. No phone...
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#1359130
I was a long time member (4yrs) of Frontier for internet services. I had to terminate my agreement since I was moving to house I just bought. My plan was to restart my internet service with Frontier once I got moved and settled etc. When I terminated my account, I said...
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1.0
#1357480
I was just changing my internet speed and the customer service representative actually crammed me and changed my account, took away TV channels we had, added a sport package that I never agreed to and due to change, we can't get our original channels back as we were a...
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#1357385
Again my mothers phone line will not allow calls to come through to her. Therefore her family is unable to contact her! Is this the first time, No! After spending hours on the phone it’s corrected temporarily. Now after have a conversation with a 94 year old family...
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h.kitchener
h.kitchener

Find a different provider.

1.0
#1357091

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
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I have created a webpage that contains all the details regarding my situation including my complaints to the Federal Communications Commission (FCC). That website can be viewed at www.frontiercansuckmy.com Don't you just love it when the domain name says it all? OK,...
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#1356921