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April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
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Anonymous
Linda Duran

I AM INTERESTED IN JOINING THE CLASS ACTION SUIT, I have hand nothing but trouble with the service and contacts with Frontier Communications. I have talked to 13 customer serv...

Anonymous
WI

I am also from WI and would like to be added as we never receive the speed we pay for and the internet is extremely unstable with it going off for days at a time!

1.0
#822449
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
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Anonymous
Sheree

This just started happening to my internet connection. Every afternoon I have no internet. Then it “fixes” itself overnight, when I don’t manually reset (what a pain to have t...

Anonymous
Anonymous

Always goes down every 2 seconds, It seems to happen when i have 4+ things running using wifi, It's really *** me off.

1.0
I liked
  • Fact they are a local company
I didn't like
  • False representation
  • Poor service
  • Horrible customer service
#600563
We have Frontier FIOS Internet service. Last year the rate was renegotiated (saw a special offer for new clients) to $74.99 plus tax with a 2 yr price guarantee for 150/150 mbps. I noticed on the new bill that they added a $1.99 Internet Infrastructure Surcharge. I did...
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Anonymous
Anonymous

that 1.99 extra surcharge is up to 3.99 now.

Anonymous
Gailu

Every month a new increase! I wish I could go to comcast but for some reason we can’t choose what we want! I know some deal with someone! No free market when it comes to cable...

#1148227
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
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Anonymous
Anonymous

I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Your company
  • Feeling cheated
#905310
Beware the Frontier Communication's scam! It goes like this - based on my recent personal experience (all dates are in 2016). At the specific point in time, I had only my computer and telephone service with Frontier. I received a mailer from Frontier in early June...
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Anonymous
Philip

Beware all I had with frontier was internet and they start charging me for long distance calls. After 6 months I cancelled service. Check your Bill's for mischarges that they ...

Anonymous
Anonymous

SCAM ALERT!

1.4
I didn't like
  • Not honoring their offer in mailer
  • Agreement of service not honored
  • False advertising
#910974
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
I have spent hours on the phone with frontier, stopped by the store and even used the chat option - no one to date has been able to help resolve my issue besides pending a manager callback for over a month now. My bill is coming in at the wrong price, over 2 times what...
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1.1
I didn't like
  • Cancelled old provider based on lies of frontier not honored
  • No callback and no supervisor ever there
  • False advertising
#1324010
Frontier Communications - Phone Service/21 Year Customer/Early Termination Fee
I had a landline phone service since July of 1997. I converted that landline phone to a cell phone (with a different company in August). I paid my August bill (payments are always completed ahead of time on the 10th of the month). In September they billed me for...
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h.kitchener
h.kitchener

Next time some company wants you to sign up for "auto pay" ignore it. Why would you allow someone to automatically take money from your bank account? As for Frontier, they are...

1.0
#1377378
After filing my complaint, I was contacted within 3 days by one of Frontier's "special agents" (my term not theirs). He called me 3 times, and also gave me a direct number to reach them, avoiding all of usual inept customer service group. My issue was resolved within...
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Anonymous
Anonymous

My mom and dad has been a month without there phone and my dad has a bad heart and my mom is in oxygen all the time they are elderly and frontier does not seem to care or be ...

Anonymous
Weems

Frontier and Dish Network Services has lured me into a Business scam by false advertising!! I'm getting no justice and I need a lawyer!!

I’ve tried for a month to get a basic phone line installed at my home. They said after two weeks that the service was working. I tried to call the phone that they said was working, it never rang in the house. After my investigation I found the wires on the back of my...
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1.0
#1312691
Show

Frontier Communications - Killing my grass

Frontier Communications - Killing my grass
Frontier Communications - Killing my grass
Frontier is digging up my front yard without first letting me know. I asked to take it easy on my grass since I do have the nicest grass on my street, at great cost and physical work. When I came back these fools used crab grass to cover the bare spots. I don’t even know you can buy crab grass. Looks they ripped it out of someone’s weeded yard. Check out the picture.
1.2
Details
Advertised vs Delivered
Billing Practices
Product or Service Quality
Reliability
Value for money
Website
#1348053