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April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
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Anonymous
WI

I am also from WI and would like to be added as we never receive the speed we pay for and the internet is extremely unstable with it going off for days at a time!

Anonymous
Anonymous

How can they charge a late charge on top of an unpaid late charge? That was all I called about. Pretty sure that's illegal. The agent I spoke with said she credited the late c...

1.0
#822449
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
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Anonymous
Anonymous

Always goes down every 2 seconds, It seems to happen when i have 4+ things running using wifi, It's really *** me off.

Anonymous
Anonymous

Internet drops daily, every day!!

1.0
I liked
  • Fact they are a local company
I didn't like
  • Poor service
  • Horrible customer service
  • False representation
#600563
We have Frontier FIOS Internet service. Last year the rate was renegotiated (saw a special offer for new clients) to $74.99 plus tax with a 2 yr price guarantee for 150/150 mbps. I noticed on the new bill that they added a $1.99 Internet Infrastructure Surcharge. I did...
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Anonymous
Gailu

Every month a new increase! I wish I could go to comcast but for some reason we can’t choose what we want! I know some deal with someone! No free market when it comes to cable...

Anonymous
Nlbraz

Due to poor internet services, I asked for a new tower and was okayed for it plus a new program with ID safety.Never did receive a new tower but did receiver the ID part..what...

#1148227
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
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Anonymous
Anonymous

I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Your company
  • Feeling cheated
#905310
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
I have spent hours on the phone with frontier, stopped by the store and even used the chat option - no one to date has been able to help resolve my issue besides pending a manager callback for over a month now. My bill is coming in at the wrong price, over 2 times what...
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1.1
I didn't like
  • No callback and no supervisor ever there
  • Threats to disconnect service as i wait for them to fix the bill
  • False advertising
#1324010
Beware the Frontier Communication's scam! It goes like this - based on my recent personal experience (all dates are in 2016). At the specific point in time, I had only my computer and telephone service with Frontier. I received a mailer from Frontier in early June...
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Anonymous
Anonymous

SCAM ALERT!

Anonymous
Anonymous

Greedy company, they want to steal money even after cancellation. I did not have any contract with them still charge me full month service fee (saying that I cancelled after b...

1.4
I didn't like
  • False advertising
  • Agreement of service not honored
  • Not honoring their offer in mailer
#910974
Somebody has to do something about this criminal out of control corporation. They've already gone through class action lawsuits in some States and I want people who are willing to join me in California who can document serious problems to join me in a class action...
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Anonymous
ronnie folk

these people are crooks. I have a land for the internet only [was Verizon] there is no phone connected anywhere in my house. my wife and communicate on cell phones only. we've...

1.4
#1311217
I’ve tried for a month to get a basic phone line installed at my home. They said after two weeks that the service was working. I tried to call the phone that they said was working, it never rang in the house. After my investigation I found the wires on the back of my...
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1.0
#1312691
First off this organization is so bad that I got the FCC, BBB, and the Dept. of Consumer Affairs involved the first year they took over from FIOS and they did get things fixed but as they did other problems arose regularly. Since things were good for a year, after...
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1.8
I didn't like
  • Extremely long customer service and chat waiting times
  • Technicians either never show or very late
  • Service problems and very dishonest on pricing and contracts
#1310886

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
More
I called more than 10 times to cancel my service, but they refused to cancel it. I would get transferred each time or the agent would tell me that an order is stuck in the system that is blocking them from cancelling my service. Each agent told me the same thing and...
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1.1
I didn't like
  • Horrible customer service
  • Customer serice and the false promises
#1289319