filters
state:
Show
city:
Show
product:
Show
April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
Read more
Anonymous
Anonymous

How can they charge a late charge on top of an unpaid late charge? That was all I called about. Pretty sure that's illegal. The agent I spoke with said she credited the late c...

Anonymous
Alyson Gilbert

If there is a class-action lawsuit I would love to join also. Frontier lied to me and then have spent months lying to me I’m sick of it dejavu1800s@icloud.com

1.0
#822449
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
Read more
Anonymous
DeizelDonnieB

I am having the same problems with my Frontier Internet , I like to play my XBox on my off time and can't play one while game of call of duty because my poor internet keeps dr...

Anonymous
Anonymous12

I am in the same situation, I need it for school and I play online games as well. I am constantly kicked out of my gaming sessions and my homework doesn't save and I lose all ...

1.0
I liked
  • Local company
I didn't like
  • False representation
  • Very bad customer service
  • Poor service
#600563
We have Frontier FIOS Internet service. Last year the rate was renegotiated (saw a special offer for new clients) to $74.99 plus tax with a 2 yr price guarantee for 150/150 mbps. I noticed on the new bill that they added a $1.99 Internet Infrastructure Surcharge. I did...
Read more
Anonymous
Christy B

I don't even have their internet and they are charging me for this

#1148227
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
Read more
Anonymous
Anonymous

I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Feeling cheated
  • Your company
#905310
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier took over from Verizon in my area for the last 2 year. They raised my plan and price without my agreement. Frontier tried to give me a discount of $20 each month but the bill still ended up more than it was when I signed with Verizon. The internet speed is...
Read more
1.5
I didn't like
  • Unauthorized charge
  • Poor service
  • Overcharge
#1186018
This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...
Read more
Anonymous
Quentin Ledford

For well over a decade I have suffered the abuse of the strangling monopoly Frontier Communications has had on my market.With three voice lines and my business DSL with 6 stat...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, Laurie. I am very sorry you have not yet received a response and that you are still awaiting a resolution. We are here to help you. Please send us an email to AskFronti...

This is a copy of the email I sent to "Office of the President" of Frontier Communications: I am a former customer who just recently decided to give Frontier another chance (I had switched to Optimum). I first spoke to a representative named Aaron (844-320-4445) who...
Read more
1.0
#1178790
This company has been nothing but issues every since taking over Verizon. I will be changing to Dish or Brighthouse. They constinitly mess up my bill, I call and they make adjustments again and again to only have them revert to old service and higher charges. Each time...
Read more
Anonymous
J. Sky

Intermittent serviceDeceptive business practices.Theft of servicesDereliction and breach of dutyElectric code violationsI was told frontier no longer offers the 15 Megs per se...

1.8
I didn't like
  • Supervisors provide explanations that are not true
  • Way they treat their customers
  • Pathetic service
#1157868
Where do I start? First i known by the initial experience this wasn’t going to be pretty. It took me over a month and a half just to get service. Each time I would call, no one could find an order number, my name, address, social, or anything. When they finally found...
Read more

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
More
Frontier Communications - From "No-contract" to Surprise 2-year agreement!
Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple times if the price locked me into a 2 year agreement and was told that their promo for new customers...
Read more
2.7
I liked
  • Tech support fast
  • Fast install
I didn't like
  • On demand sometimes pixilated
  • Locked into a 2 year contract after being told there was none
  • 1st bill was much higher than quoted
#1076465