Most helpful reviews first
April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...Read more
Company wrote 0 private or public responses to the review from Apr 03, 2016.
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...Read more
Company wrote 0 private or public responses to the review from Feb 26, 2015.
- Fact they are a local company
I didn't like
- Poor service
- Horrible customer service
- False representation
We have Frontier FIOS Internet service. Last year the rate was renegotiated (saw a special offer for new clients) to $74.99 plus tax with a 2 yr price guarantee for 150/150 mbps. I noticed on the new bill that they added a $1.99 Internet Infrastructure Surcharge. I did...Read more
Company wrote 0 public responses to the review from Dec 14, 2017.
Beware the Frontier Communication's scam! It goes like this - based on my recent personal experience (all dates are in 2016). At the specific point in time, I had only my computer and telephone service with Frontier. I received a mailer from Frontier in early June...Read more
Company wrote 0 private and 1 public responses to the review from Aug 31, 2016.
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...Read more
Company wrote 0 private and 1 public responses to the review from Aug 22, 2016.
I recently moved about a month ago and switched my cable from spectrum to frontier because they had an amazing deal no contract that I found online. Keep in mind I haven’t even had them a month to date. I proceeded to call the sales rep and read him off the ad that I...Read more
Company wrote 0 private or public responses to the review from Nov 25.
I had a landline phone service since July of 1997. I converted that landline phone to a cell phone (with a different company in August). I paid my August bill (payments are always completed ahead of time on the 10th of the month). In September they billed me for...Read more
Company wrote 0 private or public responses to the review from Oct 09.
I have spent hours on the phone with frontier, stopped by the store and even used the chat option - no one to date has been able to help resolve my issue besides pending a manager callback for over a month now. My bill is coming in at the wrong price, over 2 times what...Read more
Company wrote 0 private or public responses to the review from Aug 07.
After filing my complaint, I was contacted within 3 days by one of Frontier's "special agents" (my term not theirs). He called me 3 times, and also gave me a direct number to reach them, avoiding all of usual inept customer service group. My issue was resolved within...Read more
Company wrote 0 public responses to the review from May 12, 2016.
I’ve tried for a month to get a basic phone line installed at my home. They said after two weeks that the service was working. I tried to call the phone that they said was working, it never rang in the house. After my investigation I found the wires on the back of my...Read more
Company wrote 0 private or public responses to the review from Jul 25.
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