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April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
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Company wrote 0 private or public responses to the review from Apr 03, 2016.
Anonymous
EcWoody12

How do I get included in the lawsuit against frontier? I can't even put into words how mad I am right now. I'm literally seething. chrissywoody9@gmail.com

Anonymous
Linda Duran

I AM INTERESTED IN JOINING THE CLASS ACTION SUIT, I have hand nothing but trouble with the service and contacts with Frontier Communications. I have talked to 13 customer serv...

1.0
#822449
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
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Company wrote 0 private or public responses to the review from Feb 26, 2015.
Anonymous
Grammy

I totally agree. Frontier worked fine for the first two weeks and since then it drops constantly. I call every day and they have me do something here and there on my laptop, a...

Anonymous
Grammy2000

I totally agree with these comments. I switched to Frontier to save money. However the aggravation of my internet dropping isn't worth the $25 savings. I can't even download u...

1.0
I liked
  • Fact they are a local company
I didn't like
  • Poor service
  • Horrible customer service
  • False representation
#600563
We have Frontier FIOS Internet service. Last year the rate was renegotiated (saw a special offer for new clients) to $74.99 plus tax with a 2 yr price guarantee for 150/150 mbps. I noticed on the new bill that they added a $1.99 Internet Infrastructure Surcharge. I did...
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Company wrote 0 public responses to the review from Dec 14, 2017.
Anonymous
Robin

Just got off the phone with Frontier, the agent told me it was not a fee from Frontier, but from the state of Florida. He stated Florida increased the $1.99 tax I originally h...

Anonymous
Mark L

Frontier has just raised the infrastructure fee again, as of my November 2018 bill, to $3.99, from the $1.99 a year ago. I have autopay, so of course there is no advance notic...

#1148227
Beware the Frontier Communication's scam! It goes like this - based on my recent personal experience (all dates are in 2016). At the specific point in time, I had only my computer and telephone service with Frontier. I received a mailer from Frontier in early June...
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Company wrote 0 private and 1 public responses to the review from Aug 31, 2016.
Anonymous
WOLFUE

I just got Frontier Internet. The lady on the phone told me the price is $32 and $ 4 taxes. There wiuld be a $9 charge on the first bill, so the total would be approx $45. My ...

Anonymous
Philip

Beware all I had with frontier was internet and they start charging me for long distance calls. After 6 months I cancelled service. Check your Bill's for mischarges that they ...

1.4
I didn't like
  • Agreement of service not honored
  • Not honoring their offer in mailer
  • False advertising
#910974
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
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Company wrote 0 private and 1 public responses to the review from Aug 22, 2016.
Anonymous
Anonymous

I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Your company
  • Feeling cheated
#905310
Frontier Communications - Bait and Switch
Frontier Communications - Bait and Switch
I recently moved about a month ago and switched my cable from spectrum to frontier because they had an amazing deal no contract that I found online. Keep in mind I haven’t even had them a month to date. I proceeded to call the sales rep and read him off the ad that I...
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Company wrote 0 private or public responses to the review from Nov 25.
Anonymous
Anonymous

Wow, I am going thru the same shit2day.... I am a victim of a bait-and-switch thing for which I found online as well that was going to include 99 channels for the $55 a month ...

Anonymous
Mancaphill

Frontier is the worst! I had to file a Complaint with the BBB to put them in check. I received a call back from an executive who also wouldnt budge on their bad service decisi...

1.0
#1407522
Frontier Communications - Phone Service/21 Year Customer/Early Termination Fee
I had a landline phone service since July of 1997. I converted that landline phone to a cell phone (with a different company in August). I paid my August bill (payments are always completed ahead of time on the 10th of the month). In September they billed me for...
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Company wrote 0 private or public responses to the review from Oct 09.
h.kitchener
h.kitchener

Next time some company wants you to sign up for "auto pay" ignore it. Why would you allow someone to automatically take money from your bank account? As for Frontier, they are...

1.0
#1377378
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
Frontier Communications - False advertising and the worst customer service
I have spent hours on the phone with frontier, stopped by the store and even used the chat option - no one to date has been able to help resolve my issue besides pending a manager callback for over a month now. My bill is coming in at the wrong price, over 2 times what...
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Company wrote 0 private or public responses to the review from Aug 07.
1.1
I didn't like
  • No callback and no supervisor ever there
  • False advertising
  • Threats to disconnect service as i wait for them to fix the bill
#1324010
After filing my complaint, I was contacted within 3 days by one of Frontier's "special agents" (my term not theirs). He called me 3 times, and also gave me a direct number to reach them, avoiding all of usual inept customer service group. My issue was resolved within...
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Company wrote 0 public responses to the review from May 12, 2016.
Anonymous
Jon

Frontier Communications in MN is horrible. Customer service is the worst I’ve ever experienced. I have never had a conversation with them without being hung up on. Never fails...

Anonymous
Anonymous

My mom and dad has been a month without there phone and my dad has a bad heart and my mom is in oxygen all the time they are elderly and frontier does not seem to care or be ...

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
More
I’ve tried for a month to get a basic phone line installed at my home. They said after two weeks that the service was working. I tried to call the phone that they said was working, it never rang in the house. After my investigation I found the wires on the back of my...
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Company wrote 0 private or public responses to the review from Jul 25.
1.0
#1312691