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April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
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Anonymous
Anonymous

How can they charge a late charge on top of an unpaid late charge? That was all I called about. Pretty sure that's illegal. The agent I spoke with said she credited the late c...

Anonymous
Alyson Gilbert

If there is a class-action lawsuit I would love to join also. Frontier lied to me and then have spent months lying to me I’m sick of it dejavu1800s@icloud.com

1.0
#822449
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
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Anonymous
Roenon

Having the same issues, dropping out every 5 seconds.

Anonymous
Anonymous

Same problem. Never know when I can connect to the internet. Frontier keeps coming out and "fixing" but the same problem exists.

1.0
I liked
  • Fact they are a local company
I didn't like
  • False representation
  • Poor service
  • Horrible customer service
#600563
We have Frontier FIOS Internet service. Last year the rate was renegotiated (saw a special offer for new clients) to $74.99 plus tax with a 2 yr price guarantee for 150/150 mbps. I noticed on the new bill that they added a $1.99 Internet Infrastructure Surcharge. I did...
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Anonymous
Gailu

Every month a new increase! I wish I could go to comcast but for some reason we can’t choose what we want! I know some deal with someone! No free market when it comes to cable...

Anonymous
Nlbraz

Due to poor internet services, I asked for a new tower and was okayed for it plus a new program with ID safety.Never did receive a new tower but did receiver the ID part..what...

#1148227
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
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Anonymous
Anonymous

I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Feeling cheated
  • Your company
#905310
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier took over from Verizon in my area for the last 2 year. They raised my plan and price without my agreement. Frontier tried to give me a discount of $20 each month but the bill still ended up more than it was when I signed with Verizon. The internet speed is...
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1.5
I didn't like
  • False adversiting
  • Poor service
  • Unauthorized charge
#1186018
Beware the Frontier Communication's scam! It goes like this - based on my recent personal experience (all dates are in 2016). At the specific point in time, I had only my computer and telephone service with Frontier. I received a mailer from Frontier in early June...
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Anonymous
Anonymous

Greedy company, they want to steal money even after cancellation. I did not have any contract with them still charge me full month service fee (saying that I cancelled after b...

Anonymous
KRIS h123456

THANKS FOR THE HEADS UP.

1.4
I didn't like
  • Not honoring their offer in mailer
  • Agreement of service not honored
  • False advertising
#910974
Frontier Communications - No help from Frontier
We are in Danbury CT. and were hit by a macroburst and possibly a tornado on 5/15/2018. It has been two weeks without internet and my fiance works from home. We have called 2-3 times per day since the storm. We get the same response that someone will be out that day...
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1.0
#1265819
Frontier Communications - False/Incorrect Equipment Charges
Frontier Communications - False/Incorrect Equipment Charges
I live in an area where we previously had Verizon, then Verizon sold to Frontier. Tried the service for a couple months, but the rates and service were not worth it. Canceled the service and mailed back the equipment months ago. I have the shipping documentation and...
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Anonymous
Tex_Lor

I suggest that you do a search on "class action suits filed against Frontier" for one opened in your state / area. They will post the lawyer's involved and contact one of them...

1.0
#1239838
They made me sit around for 3 days and gave lots of excuses of why the technician wasn't there the order was never put in just to find out the issue that I had could have been taken care of from the office from day one. They don't Have a clue on how to run their...
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PunctualGiraffe
PunctualGiraffe

I second your opinion and have similar experience

Anonymous
Allison

Agreed. This is the second time in less than two weeks that my line is down. This is a business; I can't keep having a main contact point taken away from my customers. There a...

1.0
#1278231

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
USA
Phone:
(800) 921-8101
More
Switched to Frontier internet service based on a neighbors recommendation. i contacted them and explained i'm a full time PhD student and my internet can not fail! Frontiers rep researched what i needed and called back the following day and said "my boss said we can...
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1.9
#1274314