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I ordered service from Frontier in Oct. 2017. I took 3 days of sitting and waiting for them to install. I finally got the service and did not get what I ordered. Phone didn't work, internet was slow and couldn't get into email. Now I had their service 1 month went to...
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#1191712
I called frontier and ordered dsl. Im told to give a 70.00 deposit and i did a visa card over the phone. It took several weeks for tech to arrive, then I called to see why the install tech didnt show up. frontier said I have to pay them first, and I said I already did...
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#1189714
I have been with frontier for 4 years. Never saw my $5 off/month for signing up for auto pay. Once my two year guarantee was up my monthly bill went up, and up. Call to ask for details, would get a different story from each rep I spoke with. Finally downgraded service...
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1.3
#1189330
Called to end switch service to another customer on 9/28/17 - wanted to end service then so I would not be charged anything additional as my monthly billing cycle ended. Was told the other provider needed to port over my existing phone number and once that happened I...
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1.2
I didn't like
  • Customer service
#1188972
We were the victims of Frontiers infamous Bait and Switch scam. Fair warning; YOU WILL BE LIED TO AS WELL. We were quoted a monthly price for Fios Internet service but upon receiving our 1st bill found out we were being charged much more. After a 1/2 wait was able to...
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1.0
I didn't like
  • Bait and switch scam
#1188909
I made my payment for telephone and internet online. I only wanted to pay my past due (which IS an option) and instead was billed twice for the exact same amount. When I called to inform them of the error I was told that since I had a curret amount due they couldn't...
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#1188872
After my original Verizon contract ended in Dec 2016, and Frontier took over, it has been a nightmare. We agreed to a 2 year contract to continue the services I had, but it has been a billing nightmare. Short version is that I had to make monthly phone calls, to get it...
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#1188574
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Frontier Communications - Bad service

I've had trouble from the start a year and a half ago. Getting help is. Ext to impossible. This morning, first attempt busy, 2nd put me in the que as 64!
1.0
Details
Customer service
Product or Service Quality
Reliability
#1188142
I have called them 5 times after my bill keeps going up for no apparent reason. Everyone tells me the issue has been resolved they even give me an order number for the changes and the credited money on my account. The next bill comes I call again they tell me they can...
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#1186120

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
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Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier took over from Verizon in my area for the last 2 year. They raised my plan and price without my agreement. Frontier tried to give me a discount of $20 each month but the bill still ended up more than it was when I signed with Verizon. The internet speed is...
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1.5
I didn't like
  • Unauthorized charge
  • False adversiting
  • Overcharge
#1186018