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Lost complete DSL & landline 7/13/18. Was told we couldn’t get a technician out to service us until 7/21/18. Technician never showed up, customer service lied and told us they had called us to tell us this and that technician would call us promptly with new repair...
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Anonymous
Mena shaw

These sorry idiots have had me sitting here all day with no phone , no internet and no TV on the last day of The British Open. If it wasn't for cell phone would have to crawl ...

1.0
I liked
  • Sales pitch sounded good - the reality is quite the opposite
#1309866
I have a 50/50 mbps plan from Frontier in South Florida. I never reach 50/50 mbps speeds. Usually it's around 12/30. None of their solutions work. I have reset the router, etc. There is also a new box on the outside of the house resulting from the hurricane. I've had...
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4.7
I liked
  • Verizon
I didn't like
  • Long hold time
  • Paying for speeds i do not get
  • Slow intenet speed
#1220933
We were the victims of Frontiers infamous Bait and Switch scam. Fair warning; YOU WILL BE LIED TO AS WELL. We were quoted a monthly price for Fios Internet service but upon receiving our 1st bill found out we were being charged much more. After a 1/2 wait was able to...
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1.0
I didn't like
  • Bait and switch scam
#1188909
I was given a promotional rate. When I noticed my rate adjusted higher I contacted Customer Service. I was assured there had been a mistake in billing and I would be returned to my original rate. I did not follow up on my billing the next cycle. I have automatic...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am happy to hear that you have received the information you needed regarding your bill! -Krystle

#1073398
Called Frontier 3 days ago to report loud buzzing on landline. Rep was very friendly and helpful. The problem seemed to be resolved yesterday, but has now returned. I tried to check the repair status on the Frontier web site. The site gives me an error message when I...
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2.8
I didn't like
  • Clueless tech support
#1063501
In September 2016 I called Frontier to get a promotion, they told me that I'd only pay 89.98 for basic TV and internet, but every month, except for October my monthly bill has been much higher. As of today I've paid over $300.00 over what the monthly bill should have...
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Anonymous
Anonymous

I feel for you, I have had the same problem since Frontier took over from Verizon. I cannot tell you the number of times I have been on the phone, first to customer service a...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,Let's have our team take a look at those billing issues and find out what's delaying those credits. Please email us directly at askfrontier@ftr.com with the emai...

2.7
#988455
It took over 3 weeks to get my service connected. I had a set up date, so I took time off work to be home and then got a call from Frontier saying there was a problem. I had to go thru the whole process, including third party verification again, then it took over a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the service issues you have been experiencing. We can certainly look into these and help. Please send us an email to AskFrontier@ftr.com with t...

This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...
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Anonymous
Quentin Ledford

For well over a decade I have suffered the abuse of the strangling monopoly Frontier Communications has had on my market.With three voice lines and my business DSL with 6 stat...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, Laurie. I am very sorry you have not yet received a response and that you are still awaiting a resolution. We are here to help you. Please send us an email to AskFronti...

Our phone service has been out for over a week. We have called a number of times and told there is a problem in our area, but it seems it is taking a inordinate amount of time to solve the problem. My phone number which does not work is 919-544-2789 Our phone service...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,We apologize for the length of time it's taking to restore service to your home phone. If you'd like to send us an email at askfrontier@ftr.com with the subjec...

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
More
Ever since the merger on April 2016 with Frontier communications from Verizon in California, all we've been getting are headaches and the pass around for our problem. Long story short, we wanted to cancel some services, FIOS TV and FIOS Phone line and keep the FIOS...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'm sorry to hear the billing is not as expected! I would like to take a deeper look into what is going on with that order, and help get this resolved for you. Can you please ...

1.8
#874234