filters
State:
Show
City:
Show
Product:
Show
Resolved
3.0
Details

Update by user Sep 18

I called back and waited 92 minutes on the phone to talk to someone.

Original review posted by user Sep 16

First, I tried to wait for close to an hour on 2 different days to get through to someone only to have to hang up because I couldn’t wait on hold any longer, second, the callback service does not work...
View full review
Review
#1655738 Review #1655738 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Resolved
1.2
Details

Update by user Sep 08

I have cancelled my Frontier account and moved to another provider. I just paid a "final" bill from Frontier and I am done with them forever.

Original review posted by user Aug 09

I was lied to from day 1. they told me that unlimited long distance was included in my "Triple Play" package which it says so on...
View full review
1 comment
FrontierCommunications
#1731604

Hello UltimateChicken, I'm sorry to hear that your first bill was not as expected based on your quote. We can investigate what has happened with these long distance calls.

Can you please private message us to get started? -Christina

Review
#1618299 Review #1618299 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Resolved
1.0
Details

Update by user Aug 08

Not resolved

Original review posted by user Aug 08

This is the worse company ever. It starts with their upper management. There hasn’t been a time that I call to update my service did they get it right. Their reps tell you one thing and the service you actually get is different. If you call back, you will...
View full review
2 comments
FrontierCommunications
#1731600

Hello SatisfyingMorayEel268, Your post is showing as resolved. If you need any further assistance with your bill, please private message us and we can help. -Christina

View more comments
Review
#1617294 Review #1617294 is a subjective opinion of poster.
Service
Frontier Communications Fios Bundle
Pros
  • When they were verizon
  • Overall service
Cons
  • Quality of service
  • Overall experience
  • You not satisfying your contracts
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Resolved
2.4
Details
Frontier Communications - Long-Promised Work Remains Undone.

Update by user Aug 10

Frontier send crews out within days of my complaint here and elsewhere.

Original review posted by user Jul 11

We live in an old neighborhood where utility lines have been a problem for years. We have been trying to get electric, cable and phone lines rewired for years. In some cases, the issue was so bad...
View full review
1 comment
FrontierCommunications
#1717391

Hello pkazmercyk, I apologize for this trouble with the pole installation/removal, and the unexpected delays with completing the project. We can check on the status of the job and look for updates about the completion estimate.

Please private message us to get started. -Christina

Review
#1584637 Review #1584637 is a subjective opinion of poster.
Cons
  • Customer service did not care about customer
Reason of review
Failed repeatedly to complete work promised.
Preferred solution
Deliver product or service ordered
Resolved
1.0
Details

Update by user Jul 25, 2018

Frontier will supposedly credit our account on the next bill for the days of lost phone and internet service. Service was finally restored on 7/24/2018 around 3pm.

Update by user Jul 25, 2018

Spoke with a Billing Representative from Frontier Communications on 7/25/2018 at approximately 10:30amET....

View full review
2 comments
Anonymous
#1602083

I encourage anyone who is even thinking about using Frontier Communications to use whatever other service is available. They are the WORST in Cumberland County, and likely in the ENTIRE United States. They deserve to be put OUT of BUSINESS!!!

View more comments
Review
#1309866 Review #1309866 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Pros
  • Sales pitch sounded good - the reality is quite the opposite
Reason of review
Not as described/ advertised
Loss
$24
Preferred solution
Price reduction
Resolved
4.7
Details

Update by user Apr 06, 2018

Frontier Communications contacted me. The problem turned out to be a strange problem with the router I had.

They sent to me a replacement router and a different make.

The problems cleared completely. I had had my other router a number of years and apparently some...

View full review
Review
#1220933 Review #1220933 is a subjective opinion of poster.
Service
Frontier Communications Fios 50/50 Internet Plan
Pros
  • Verizon
Cons
  • Long hold time
  • Paying for speeds i do not get
  • Slow intenet speed
Reason of review
Slow internet speed.
Preferred solution
Let the company propose a solution
Resolved
1.0
Details

Update by user Feb 14, 2018

We were contacted by Frontier directly to resolve our issue. They said they will refund what we were overcharged and future monthly charges would be what we were initially told they would be

Original review posted by user Feb 13, 2018

We were the victims of Frontiers infamous Bait and Switch scam. Fair warning;...
View full review
Review
#1188909 Review #1188909 is a subjective opinion of poster.
Service
Frontier Communications Fios Internet Plan
Cons
  • Bait and switch scam
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • Frontier Communications Review
Resolved

Update by user Jul 12, 2017

I was informed that a notice of increase was included in my billing 90 days prior. I use auto pay and did not view my monthly billing.

Original review posted by user Jul 12, 2017

I was given a promotional rate. When I noticed my rate adjusted higher I contacted Customer Service. I was assured there had been a...
View full review
1 comment
FrontierCommunications
#1351786

Hello. I am happy to hear that you have received the information you needed regarding your bill! -Krystle

Review
#1073398 Review #1073398 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Reason of review
Pricing issue
Preferred solution
Price reduction
Resolved
2.8
Details

Update by user Jul 10, 2017

Second repair tech located and corrected the problem in central station.

Original review posted by user Jun 19, 2017

Called Frontier 3 days ago to report loud buzzing on landline. Rep was very friendly and helpful. The problem seemed to be resolved yesterday, but has now returned. I tried to check the repair...
View full review
Review
#1063501 Review #1063501 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Cons
  • Clueless tech support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

Frontier Communications Products and Services Reviews

Compare Frontier Communications to

Time Warner Cable
Time Warner Cable
1569 reviews
1.6
Compare
Resolved
2.7
Details
In September 2016 I called Frontier to get a promotion, they told me that I'd only pay 89.98 for basic TV and internet, but every month, except for October my monthly bill has been much higher. As of today I've paid over $300.00 over what the monthly bill should have...
View full review
2 comments
Anonymous
#1268915

I feel for you, I have had the same problem since Frontier took over from Verizon. I cannot tell you the number of times I have been on the phone, first to customer service and finally to corporate office.

At corporate I received help for the first few months-each month I had to call because the bill would be wrong. Finally the lady at corporate stopped returning my calls and I am sure she was tired of trying to correct what the billing department was doing.

It is my hope and mission to get my state involved and either sue Frontier or force them out of this state. If we all keep working on this we may get some results.

View more comments
Review
#988455 Review #988455 is a subjective opinion of poster.
Service
Frontier Communications Deal
Reason of review
The promo price for the 12 months CONSTANTLY change and I've paid over $397.78 extra and need my money back that I over paid.
Loss
$398
Preferred solution
Full refund