Resolved Frontier Communications Reviews
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Update by user Sep 18
I called back and waited 92 minutes on the phone to talk to someone.
Original review posted by user Sep 16First, I tried to wait for close to an hour on 2 different days to get through to someone only to have to hang up because I couldn’t wait on hold any longer, second, the callback service does not work...
Update by user Sep 08
I have cancelled my Frontier account and moved to another provider. I just paid a "final" bill from Frontier and I am done with them forever.
Original review posted by user Aug 09I was lied to from day 1. they told me that unlimited long distance was included in my "Triple Play" package which it says so on...
Update by user Aug 08
Original review posted by user Aug 08This is the worse company ever. It starts with their upper management. There hasn’t been a time that I call to update my service did they get it right. Their reps tell you one thing and the service you actually get is different. If you call back, you will...
- When they were verizon
- Overall service
- Quality of service
- Overall experience
- You not satisfying your contracts
Update by user Aug 10
Frontier send crews out within days of my complaint here and elsewhere.
Original review posted by user Jul 11We live in an old neighborhood where utility lines have been a problem for years. We have been trying to get electric, cable and phone lines rewired for years. In some cases, the issue was so bad...
- Customer service did not care about customer
Update by user Jul 25, 2018
Frontier will supposedly credit our account on the next bill for the days of lost phone and internet service. Service was finally restored on 7/24/2018 around 3pm.
Update by user Jul 25, 2018
Spoke with a Billing Representative from Frontier Communications on 7/25/2018 at approximately 10:30amET....
- Sales pitch sounded good - the reality is quite the opposite
Update by user Apr 06, 2018
Frontier Communications contacted me. The problem turned out to be a strange problem with the router I had.
They sent to me a replacement router and a different make.
The problems cleared completely. I had had my other router a number of years and apparently some...
- Long hold time
- Paying for speeds i do not get
- Slow intenet speed
Update by user Feb 14, 2018
We were contacted by Frontier directly to resolve our issue. They said they will refund what we were overcharged and future monthly charges would be what we were initially told they would be
Original review posted by user Feb 13, 2018We were the victims of Frontiers infamous Bait and Switch scam. Fair warning;...
- Bait and switch scam
Update by user Jul 12, 2017
I was informed that a notice of increase was included in my billing 90 days prior. I use auto pay and did not view my monthly billing.
Original review posted by user Jul 12, 2017I was given a promotional rate. When I noticed my rate adjusted higher I contacted Customer Service. I was assured there had been a...
Update by user Jul 10, 2017
Second repair tech located and corrected the problem in central station.
Original review posted by user Jun 19, 2017Called Frontier 3 days ago to report loud buzzing on landline. Rep was very friendly and helpful. The problem seemed to be resolved yesterday, but has now returned. I tried to check the repair...
- Clueless tech support
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