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I was quoted a locked in price for tv and internet for 2 years as well as promised a $150 amazon gift card but neither was honored! My charges went up considerably and never received the gift card. I've called in several times to be treated as if I'm lying on top of...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear that you are having an issue with your bill and that you have not yet received your gift card. If you need any further assistance with this issue, pl...

#1093317
We just had our services installed by frontier fios this week in Venice, Fl. It all went out today. We have been trying for HOURS to get someone on the line to speak to or get some idea when it will be fixed. We cannot even get a chat person online. Horrible service!!...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that your services are down and that you have not been helped on the phone. If you need any further assistance with your service issues, please ...

2.7
#1092709
My TV stations have black flashing lines, white flashing lines, inaudible sound. It's worse than Third World service.
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that you are experiencing issues with your TV service. If you need any further assistance with your TV service issues, please send us an email t...

1.0
#1092051
I received an offer in the mail for the triple package (tv, internet, phone). I called to setup an appointment. First appointment was Aug 16, 2017 from 1:00 to 5:00. Nobody came and didn't even get a courtesy call. I called, not given any reason why they didn't come,...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that your appointments were missed. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the ...

2.6
I didn't like
  • Having two appts for install and nobody came or called
  • Off work 2 times and lied to me 3 times and dont have yet
  • Whole experience so far with frontier
#1091836
They have rescheduled me three times with no notice. Sitting here right now waiting for them to show up after their schedule time window. I had to call them to find out what's going on. Nobody in customer service knows anything. Stay away from this company!
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that your appointments were rescheduled without you being informed. If you need any further assistance with this or any other issue you may have...

1.0
#1091689
I recently called Frontier for a new quote on cable and internet. After about an hour on the phone with Christina, I got the quote to $50 a month with two DVR boxes. When I received the email from Frontier confirming my order. It said 65 a month. So I called back to...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you had on the phone. If you need any further assistance with your order, please send us an email to AskFrontier@ftr.com with th...

I've had to call and online chat with frontier support on multiple occasions in which I was only helped ONCE! My first call to buy the product was ***, the agent mumbled and gave me the incorrect account number. I told them I will be using the internet for gaming,...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service or bill, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can ...

1.0
#1089265
My initial quote for the first two months if JUST internet service was in the 120 dollar range. Verified on two separate and occasions by different employees. I received my first bill to the tune of 218 dollars for only internet service. Upon contacing Frontier I was...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your bill, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krystle

Have been waiting 1 week for LAN line to be connected. Was cancelled first, by whom nobody knows. Haven't showed up for 3 additional appointments and have left me no notices until today that they won't be here until the 23 rd of this month. Incompetence at its best is...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry that your installation appointments were cancelled and that you were not informed. If you need any further assistance with your service install, please ...

I called this supposed communication service, and get help when i can get it, but most of the time, i get nothing but lip service. You helped my internet service for 5 munutes. Then, nothing, no service, and charged for the privilege. I have had no service since...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -K...

#1088554