service customer service customer frontier phone internet bill verizon account services
3.0
Details

Update by user Sep 18, 2019

I called back and waited 92 minutes on the phone to talk to someone.

Original review posted by user Sep 16, 2019

First, I tried to wait for close to an hour on 2 different days to get through to someone only to have to hang up because I couldn’t wait on hold any longer, second, the callback service does not work...
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Resolved
Review
#1655738 Review #1655738 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.6
Details
Advertised Internet price is not the price - Frontier Communications review
Frontier claims that their advertised Internet service price of $39.99 is not misleading even though they absolutely require the customer to pay a $10 equipment rental fee even then the rented equipment is not possessed or used by the customer. Frontier Communications...
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3 comments
FrontierCommunications
#1742548

Hello luckinb34, I apologize if there has been any miscommunication about the equipment rental fee. That line item cannot be waived.

We can send a new modem out to you if you like. Ultimately you can of course choose not to use our equipment in favor of your own, but if you do so we will be unable to support that third party equipment. Also, if you do ever have a connection problem, our tech support team will not be able to utilize it's full range of tools to assist you.

If you would like to arrange for a delivery of a new modem, please private message us to get started. -Christina

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Review
#1641472 Review #1641472 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Pros
  • Typical pricing
Cons
  • Internet connection dropped often due to unreliable equipment
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
2.5
Details
Starting on 24 July 2019 My internet and TV started cutting out, at night and mornings, then day time, it keeps changing and the amount of time it is out changes before it comes back, They came out replaced a computer on the main box , came back again and fixed some...
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1 comment
FrontierCommunications
#1732602

Hi PissedConsumer1622501, we can take a deeper look into what happened with that missed appointment, and help make sure your service concern is resolved. Can you please private message us to get started? -Christina

Review
#1622501 Review #1622501 is a subjective opinion of poster.
Service
Frontier Communications Bundle
3.0
Details
Frontier took out two payments from my card nine days ago, and they keep telling me it's being taken care of, but nothing is being done to resolve this. I'm on a fixed income, and need this for my bills. Im ready to switch companies!
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2 comments
FrontierCommunications
#1731603

Hello FurryGiantPandaBear, we can help get this sorted out. Can you please private message us to get started?

We will need to gather additional information from you to get started. -Christina

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Review
#1617662 Review #1617662 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Pros
  • That i sometimes have internet
  • Good internet
Cons
  • Bad customer care
Reason of review
Problems with payment
Loss
$49
Preferred solution
Full refund
2.5
Details
Called Frontier Communication to waive a late payment fee when the bill was sent to the wrong address. Our request was denied. Been with Frontier for many years and cannot understand such substandard customer service. Wrote to the President's Office and never got a...
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2 comments
FrontierCommunications
#1705160

Hello JauntyPuma, we can take a look into what happened with your bill and the late fee. Can you please private message us for further assistance? -Christina

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Review
#1563924 Review #1563924 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Pros
  • Local technical service reps
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.8
Details
For over a Year now....same ol Movies week after week..month after month......Nothing ever new ..So over it...with their Prices we should get a some NRW CHOICES!
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1 comment
FrontierCommunications
#1690938

Hi PissedConsumer1523575, the on demand catalog is frequently updated. If you aren't seeing new content there may be a problem.

Can you please private message us with additional details about what you are seeing? -Christina

Review
#1523575 Review #1523575 is a subjective opinion of poster.
2.5
Details
I have to call frontier every month because my bill is always higher every single month. I am promised that it will stay the same and it never does, I had it shut off for a payment that they made a mistake on. and had to pay 300.00 to turn it back on. what they did was...
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Review
#1455558 Review #1455558 is a subjective opinion of poster.
Service
Frontier Communications Tv Service
Reason of review
Problems with payment
Loss
$470
Preferred solution
Have my bill be the 90.00 plus taxes every month like I was promised and refund every single month that they were over the bill I was quoted. It was never supposed to be over 122.00 a month. my life line needs to be put back on my account and stop overcha
2.7
Details
We've had problems with our wi fi since starting with frontier over a year ago. We've rarely had both of our modems working at the same time. The main complaint, however, is the customer service of the repair team. They never come on time. Not only not the 4 hour...
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Review
#1372091 Review #1372091 is a subjective opinion of poster.
Service
Frontier Communications Technical Support
Cons
  • No one supervises the local managers
  • Did not come out for a scheduled appointment
Reason of review
Poor customer service
Preferred solution
I want compensation and I want disciplinary action
Tags
  • unreliable
  • Tech support SUCKS
  • Poor Customer Complaint Service
3.0
Details
SLOOOOOOOW internet speeds...crap service - Frontier Communications review
Just got on the phone today with a service agent over my extremely slow internet speeds. I am paying for 150mbps so I should be getting close to that and am getting average download speeds of 25mbps and average upload 65mbps. The guy on the other end was actually...
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Review
#1363639 Review #1363639 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Pros
  • Service agent was friendly but unable to solve the issue
  • Reasonable price
Cons
  • Slow internet speeds
  • Phone menu is a headache
Reason of review
Not as described/ advertised
Loss
$50
Tags
  • Speeds Not As Advertised

Contact Frontier Communications Customer Service

Website:
Mailing Address:
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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Latest Question

Frontier Communications Questions
3.0
Details
I transferred by phone number to a VOIP telephone service. Along with the phone number transfer my TV and internet was shut off. I called for technical assistance and found out that this is the way it is handled when the account is linked to a phone number. Customer...
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Review
#1342362 Review #1342362 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Cons
  • Fact that a phone number transfer disconnects all services
Reason of review
Procedural Issue
Preferred solution
Change your procedures on how you deal with phone number transfers.
Tags
  • Procedural Stupidity