I have been a Frontier customer for 20 years paying my bill on time for a pretty poor service in return. I barely use the phone service other than to casll Frontier to complain about the terrible DSL service. I have always experienced problems but just recently the line is intermittent, dropping out and or very slow every time I go to use it. Unfortunately where I reside there is no other option, I even have looked at an AT&T hotspot or MiFi.... Read more

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I was forced to switch to Frontier because they bought Verizon in California. I have had a service tech to my home and the product is still unwatchable. Dvr is worthless. I record games only to come home and find that the recording is unwatchable. Screen freeze, audio skips. I was without service for 5 days and no credit was given. Read more

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Turned off video service randomly, two days later, six plus hours of calling and ZERO RESOLUTION THUS FAR!!! This is by far the wirst customer service and experience I've ever had as a consumer. Why did FIOS sell to this terible company?? I will never use Verizon again either. Obviously they don't care about their customers either. Read more

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Never had a problem with Verizon service (although their billing practices were questionable) once Frontier took over started experiencing wifi problems here and there. The last few months has been horrible, with the service worsening by the day. While streaming Netflix or Amazon...even YouTube, it begins to buffer then just says we have no internet connection. They sent us HD boxes since ours were still SD, said they would raise our speed and... Read more

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I was a Fios customer from Virginia. Since I enjoy Fios. I decided to sign up when I moved to Florida . I had to wait 11 days for installation, installer came could not complete job. I had to wait an additional day. The phone service was never installed waited 2 months to get that done correctly.Frontier had the audacity to charge me for it. I was supposed to have free installation,and free activation.Since I was a continuing customer. After 3... Read more

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Have spent 7+ hours on hold and being pushed to "other departments" over the last 3 days. No one knows what they are doing! They can't give answers, they can't fix problems and they can't get my service turn back on from vacation hold. after 5 days finally got service back - the next day a box was delivered by UPS for my return equipment?? Called again - another 86 minutes on the phone - only to be told box was an error. TODAY SERVICE TURNED... Read more

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So we moved back in September and it's been horrible since !! Took almost a month and a half to get my service turned on , and I had two scheduled dates with no call/ no show !!! It took two months to send me a bill to my new address !! Then my service was turned off because no one could put my new address in the system !!! Now every month this time my service gets turned off !!! This is the absolute worst company / customer service I've ever... Read more

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When I was with Verizon my business internet download speed was averaging 50mb/s. I was paying $120 a month for internet + phone service and when Frontier took over, my monthly payment still remain the same BUT the internet speed drop dramatically way down to 6mb/s which I later found out that they are providing me with their lowest internet package of $35/month but still charging me with a much higher rate. I've call Frontier to complain but... Read more

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The amount of incompetence this company and there reps display is uncanny. Like nothing I have ever experienced with any other company! I have been with them 3 months and can dictate this is the worst decision i have probably ever made in my lifetime. Horrible service. Horrible customer service. Flat out terrible. Do not make the mistake of using this company! Wish i had read the reviews before doing so myse6! Read more

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During the past months that Frontier I have had frontier technitions a my house four times. Every time it rains or gets foggy my phone goes out. Three of these times technitions came out, looked into the grey connection box, put gunk into the box and left. I have had this problem for over a year when we were with Verizon. During the beginning of the last storms the phone has been out of order for almost two months. I phoned Frontiers tech rep... Read more

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