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I was transferred to 4 different customer service representatives and no one resolved my problem. I had to explain the same issue to each and every single ***. Now i have to pay an overcharged bill for their own mistakes and the *** wont acknowledge or budge an inch...
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Worse customer service. Was lied to--told by 2 people I could get a tech out on a Saturday. Not so. Told them couldn't have them in the day they wanted; guy showed up anyway and left equipment at my door. Really? On hold for a brief time--50 minutes. I can't believe we...
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We had verizon fios up.until they sold to frontier. As sson as they sold to frontier there were major.issues with service, we were told that verizon sold all the set top.boxes consumers were using without the technical support manuals or.something. service complaints...
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Frontier Communications Customer Care Review

#1016424
1.4
Frontier communication is totally inept you're Irresponsible they don't care about customer service they hang up on you all the time they don't do what they say they're going to do they are terrible. Stay away from them if you possibly can.
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Frontier Communications Internet Service Review

#1015297
1.0
No phone no Internet service for 13 days now I call every day and every night I never get a straight answer all they can tell me is when they get to it I live in a major city in orange county California no reason why I can't have a landline and Internet that works
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Frontier Communications Internet Service Review

#1015099
1.3
Called because internet was down. After almost an hour of troubleshooting all services were down..no phone..no tv.. no internet. Final frustration is when they said it could be 2 days. My words to them,. "when i called the only problem was the internet. Thanks to you i have nothing, so you had better be here in the next 24 hours!!!"
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Frontier Communications Customer Care Review

#1014575
1.0
Worst experiemce ever!!! I've been on hold for hours.. Their representative either inexperience or lack of knowledge? How to get rid of them? I tried to disconnect and they keep transfer me one to another representative.
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This company is a bunch of lying thieving criminals. They tell you whatever fits their narrative at the time you are speaking to them. I gave them 10 months to fix many issues I was having most of which were not taken care of even after being told I would get a call or...
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I have a problem almost every month and it's absolutely ridiculous! I was charged for hbo and never asked for it. Now I had a service guy show up at my house to install a phone I never asked for! I sent him away and yet I'm still changed for the phone I don't have!!!...
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THEY SAID I WAS IN THE APPROVED TERRITORY...THEY SIGNED ME UP.....THEY TOOK ALL MY INFORMATION.....I GOT NO EMAIL AND CALLED THEM FOR INFORMATION.....THE ORDER WAS NEVER PLACED DUE TO THE FACT THAT I WAS NOT IN THE APPROVED TERRITORY. THE ORDER WAS NOT PLACED ((( EVEN...
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Been waiting for my Internet to be turned on was told that I needed to be home waited on them all say never showed up next day was told I didn't need to be home been waiting for someone to come out because there is a problem with the modem. Have called can't get any...
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I was Quoted business phone and internet it was email to me, looks competitive with others, they had the customer so messed up the bill was going to another city, final they called me in regards to this and told me the amount, it was almost 2 times the price that I was...
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1.0
I liked
  • False promises and guarantees
#1018884
So the internet to 9000 customers in our area occurred 30 hours ago. We run two businesses on WiFi and we have called eight times and each time have been told something different. It would be fixed by noon yesterday. We were then the last prefix to be fixed. Should be...
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I had no problems with Verizon when I had cable, internet and voice services bundled through them. When they 'transferred' us to Frontier everything started falling apart. In Nov 2016 I called Frontier and eliminated some movie channels to lower my monthly Frontier...
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1.0
I didn't like
  • Price promises and lies
#1018257