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I called to get my phone bill reduced by canceling services I didn't need. After reducing my bill by $20 a month, they ADDED conference calling at $15.99 without my consent. I've complained to the Attorney-General of Connecticut and hope that action will be taken....
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#1103552
Worst Phone Company ever. The disconnected our phone lines and then can't get them active again. Said the did a system scrub and they took out lines down, but incompetence reigns at the company and they can't get it fixed. Please sale it back to Verizon. It...
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Cancelled my service before next billing cycle. Get a bill in the mail i called costumer service and they told me that it was an equipment fee and to send the equipment in so i did. Costomer service then told me we had a zero doller balance. Went on with life come to...
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1.0
I didn't like
  • Frontier is the worst company on the planet
  • Teribble nightmare
#1103053

Frontier Communications - Out for days

Frontier Communications
#1079245
I can't believe that frontier can not get a phone fixed before 2 weeks. Especially when someone has stage 4 cancer and lives in an area where they have no cell phone service! Bad service frontier.
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Frontier Communications - Horrible

Frontier Communications
#1077928
They never installed service yet they keep sending me bills. I call and each time they say they will fix it. After the 5th time calling I received a bill from a collection agency. Are you flipping kidding me !!!!!
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Frontier Communications - Frontier review

Frontier Communications
#1077678
1.0
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Worst company in the world. Horrible Internet coverage, I have to reset my modem at least a dozen times A day. I'm charged 3 times what I was charged before moving but no other company that provides Internet where I am. Over charged multiple times and customer service was like talking to a wall. They don't care and they know there is nothing you can do when you are in a rural area.
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Frontier Communications - Ridiculous termination fee

Frontier Communications
#1057222
Ridiculous termination fee. I have 11 months left on our contract I pay about $183 a month. They want to $ 2,600 for early termination fee
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I moved in to a new apartment on september 1st and called frontier as they are the service provider for my apartments. After finally convincing them that I only want internet, they scheduled me for an install date on sep 13th. Two weeks without internet?! I work from...
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1.0
#1102537
almost 2 years of frontier internet and phone and timewise i have had internet for maybe 15-16 months. call after call after no show service people and i'm done. i want to get in on the class action lawsuit but i don't know how. every person that works there usually...
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#1102419
Every month my bill is different. Each time I call they tell me they don't know what is going on with my bill....verbally tell me what to pay, then I get a late fee for not paying the entire bill. The service rep says they will give me a credit, then there is no credit...
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#1102394
I have FIOS from Verizon and had a network wireless extender a few weeks ( month ) ago, someone at tech support changed my router. well now the extender is no longer working with your new router. everyone at tech support just keeps telling me its my problem...well the...
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2.0
Product
I didn't like
  • No good service from frontier
#1102354
I got behind in by bill for 2 weeks. In the mean time Frontier closed my account and started another account with the same name and address and was then charging me for 2 accounts concurrently. I don't mind paying what I owe, but when talking to their customer service...
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3.0
#1102297
We called for service on an existing account in July. We got so frustrated with them that we ended up cancelling and going with a different provider. Frontier ended up creating a 2nd account and now want to charge us for 2 months of service even though we don't have...
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#1102030
These idiots cannot read. My phone is still one way. I can call out but no calls in. They are sueing me for non payment for a phony account number. They transposed 2 numbers and after months and dozens of phone calls it is still not resolved. I get a letter saying I...
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#1101949