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First off have had multiple problems with internet service, then when you call they are rude pass you off to other people and give you the run around. Have went without service multiple times, all while waiting a week or longer to get someone out to fix the problem....
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Anonymous
Luke

I could not agree more. I haven't had internet for over two months and when they took over from Verizon it has been spotty at best. I have logged over 60 hours on the phone, o...

2.1
I didn't like
  • Entire experience with customer service and reliabilit
  • Product performance
  • Customer service
#1078032
I was promised a $400.00 Amazon gift card as part of a promotion sent to my home. I subscribed with Frontier and have email from representative and advertisements sent to my home, I have not received my gift card and call several times to no avail. I have been given...
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2.6
#1077799
My husband passed away, and fios was under his name when try to stop service, they tell me i cant close it because im not on the account. So i sent two faxs of my husbsnd death certificate, they stll take my money with automatic payments. When call them they say my...
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Anonymous
Anonymous

I'm very sorry for the loss of your husband.Unfortunately, you have mishandled this situation.You should have begun a paper trail immediately upon his passing.There is, absolu...

#1077781

Frontier Communications - Poor customer service

Frontier Communications
#1041867
1.3
3 different agents on 3 different days assured me that I would pay a specific amt per month, only to find out in the end that what they all quoted me at was wrong.
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Frontier Communications Internet Service Review

Frontier Communications
#1039109
1.0
Called a total of 6 times today about internet being out. Disconnected twice, told by two that I need a new router, told by one that her system said I couldn't have a new router??, told by the last one there was an outage in my area ( funny she's the only one that sees this, maybe just convenient). Went through "testing steps" each time, seriously just fix it!
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Frontier Communications Technical Support Review

Frontier Communications
#1037814
1.0
Absolute worst company to ever exist. Customer service and tech support are inept and useless. Never have I had to deal with a company who has no idea how to function. They will be out of business sooner rather than later. Anyone thinking of buying their services should run in the other direction.
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Frontier Communications Technical Support Review

Frontier Communications
#1037762
1.0
Step #1. Call frontier service. Step #2. Wait between 10 and 120 minutes. Step# 3. Learn to speak a language other than English. Step #4. Scream. Step# 5. Have a stroke. Step#6. Call an ambulance to remove your corpse. THIS IS THE WORST FIOS COMPANY IN THE HISTORY OF FIOS!!!!!!!!!!!!!!!
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I was with Verizon for over 7 years and never have I once had a problem with communication and understanding of my bill or any contracts that I was on and knowingly agreed to. Frontier is a freakin nightmare and will not be in business long if they do not get it...
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Anonymous
Anonymous

"7 years and no problems" ?Why did you switch ?Was it forced somehow ?

1.3
I liked
  • Verizon communications great
I didn't like
  • Called to disconnect but account only noted
  • 2 yr contract added without your agreement and knowledge
  • Billing wrong
#1077665
Customer Service is outright inept. Tech Support is mostly inept. On occasion I have found someone who is somewhat knowledgeable but very rare. Be ready to spends lots of time on the phone with them. The absolute worst utility company I have ever worked with! Customer...
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#1077423
Frontier Communications - From "No-contract" to Surprise 2-year agreement!
Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple times if the price locked me into a 2 year agreement and was told that their promo for new customers...
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2.7
I liked
  • Fast install
  • Tech support fast
I didn't like
  • On demand sometimes pixilated
  • 1st bill was much higher than quoted
  • Locked into a 2 year contract after being told there was none
#1076465
Wanted one dvr one set box for 2 tvs. Internet .Internet virus protection. Received Two dvrs after both or laptops crashed beyond repair was told their security bundle has nothing to do with the internet.has nothing to do with anything else from what we has seen in the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your TV service, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krystle

#1076292
We have had little to no internet service since July 12. I can't even watch a 20 second video post on Facebook. Tech support ran a speed test and I have next to no internet. No kidding. He said the first repai appointment was today (7/18) at 1pm. It's 9 pm and no one...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your appointment was missed. If you need any further assistance, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team...

#1076201
Our place is located in Hampshire County, WV - Today is July 17, and we have not had internet since June 25. At first we were told it was an area outage and no one could be there until July 10 - so we filed complaints with the FCC and the WV PSC. The lady from the WV...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and would like to take a closer look into your Internet issues for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Kr...

1.0
I didn't like
  • Not having internet service
  • No internet for almost a month
#1075418
VERY long story but I've kept "detailed" records with my Frontier Communication conversations (I submit a letter each month when I pay my bill) & after being "stood up" again last month have made it a personal vendetta to research a Class Action Law Suit & do...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and would like to assist you with your Internet concerns. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle. -Krystl...

Anonymous
Anonymous

You do realize that bills and payments are not processed by people, they are automated. Therefore anything you send in with your bill is not seen by a person.

1.0
#1075230