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I will be terminating my service with you due to your policy of not replacing system batteries at your cost, but rather mine. Verizon installed a land line system in 2012 to replace an outdated connection. The service tech installed a box with a GT 12080 HG battery which he said would make it compatible if I ever went with Verizon FIOS. The battery is old, about 4yrs, and now beeps and needs to be replaced. I cannot disconnect the system as I...
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I liked
  • Overall service
I didn't like
  • Battery replacement policy
#1008028
It has been 10 months since Frontier took over all the Florida accounts. Since then I have had 3 different phone numbers, intermittent service and billing issues. I filed 4 complaints with the BBB and 2 with Florida Attorney General. Just received my February bill and still incorrect. Noticed them and they need to review again. The customer service is terrible, they state alternative facts to the BBB and lie to me constantly. They are terrible...
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We can't get any help from customer service at ALL! When we call the customer service phone line it continues ti disconnect. All's we want is our Caller ID reinstalled. We started service with Frontier February 8th 2017 and had our phone line ported over from another service but our caller ID was not installed with it. When we did get ahold of a service person we were told we had to do this action through Century Link who held the original...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear you do not have your Caller ID. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist you with a re...

Frontier Communications Customer Care Review

#991921
Tried resolving an issue re: access to Tennis Channel, both over IP and on tv. Waited over 15 mins for a CS rep to respond. Finally hung up from frustration! Hate this company.
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Frontier Communications Internet Service Review

#989139
same story as previous person .. Too many people on same line .. That's a load of ***. Apparently this has been their excuse for years .. FIX IT or stop offering services and taking money you don't deserve. I've had 2 different wireless routers and continue to have same problem of service disconnecting.
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Frontier Communications Technical Support Review

#988197
1.9
Wrost costumer service ever . Bad an apointment for technician coming in to install wifi in between 2-4 .No one shows up . i call the costumer service wait 1 hour and they reschedule my appointmnet for no apparant reason .
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Short Review for January 07, 2017, pc_payment

#987168
My problem was with the way they billed me. I would pay a bill, then less than a week later I would get another bill. I called customer service, and it seemed no one had the same information about me in front of them. It would seem my account number would give all rep' s access to my account. They made me feel like a irresponsible teenager. I dropped them after over 10 years as a customer.
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I am one of the Verizon customers who was absorbed in the Frontier Communications takeover. Frontier has the worst Customer Services I have ever had to deal with. As a matter of fact everyone I know who has your services is waiting for the alleged absorption between Time Warner and Spectrum. Of these some just could not wait any longer, they jumped this sinking ship. During your supossed "Seamless Transition," which was a load of crock, your...
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I was on hold such an extended period of time yesterday afternoon that the call rolled over to the very beginning script. This is abusive! I was calling as a courtesy to verify termination of services. it is obvious that you (Frontier Communications) are perfectly aware and purposeful regarding the abusive treatment of your subscribers. Little wonder that you are creating such ill will in the sentiments of your customers. It smacks of planned...
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1.0
I didn't like
  • Your failure to perform services as contracted
#1006046
Called Customer Service for an issue we were experiencing. Waited 20 minutes to talk to somebody. They took our account number and pan and put us on hold at least that's what they told us but they just put us back in the loop wait another 20 minutes same thing happened again waited another 20 minutes same thing happened again. After an hour and a half we gave up. Tried again the next day same thing happened over and over and over they pretend...
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Anonymous

Anonymous No according to my experience this is no opinion, it's true!

FrontierComCares

FrontierComCares Hello. I am sorry to hear about your time on the phone. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can a...

Three months ago Frontier was advertising their cable product in the Mpls / St Paul area. Talked to the sales rep, good prices and the channels we wanted. After the cable was installed, we found out the channels we wanted were not available in our area. We were given wrong information and cancelled the hook-up the next day. They apologized, said there would be no bill and a box would be sent to us for their equipment. Three months later, hours...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the experience you have had. If you need any further assistance with this, please send us an email to AskFrontier@ftr.com with the subject ATTN...

Very bad customer service. Keep getting a good price over phone, then when bill comes it is 20 dollars higher than promised, even when in a contract. STAY AWAY FROM THEM. THEY ARE CROOKS. You call back and are promised a credit on next bill, but when next bill comes there is no credit.
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about your billing concerns. We are here to help and would like to take a closer look into what is going on. Please send us an email to AskFrontier@f...

#1005608
My husband cancelled all services with Frontier on 12/19/16. We asked at that time to pick up their equipment and send us a final bill. We never heard from them again except to continue to get monthly statements as if we never cancelled. We have the confirmation number, name and date we cancelled. After several phone calls in January of 2017 we began receiving boxes to return the equipment......daily!!! we only needed one. The equipment was...
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1.0
I didn't like
  • Being lied to about services quality
  • Interrupted service
  • Worst customer service
#1005541
I was Disconnected during service request.
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FrontierComCares

FrontierComCares Hello. I am sorry to hear that your phone call was disconnected while you were trying to order service. We are here to help and can certainly assist you with your order. Pleas...