Prior to today, I had Frontier satellite internet/land line and recently upgraded to broadband with another carrier and wanted to disconnect the land line, as well. My 2 year internet "contract" renews/expires in 10 days and was informed by customer service that, regardless of whether I cancel today or on the contract date, there would be a $400 early termination fee applied!
My response to customer service was that, why even put a contract in place if it's for eternity. After a lot of *** raising, the rep. put me on hold and later came back with the offer that, if I left the landline intact, the $400 fee would be waived.
This is nothing less than extortion and it's no wonder Frontier's stock price is a little over $2.00 a share. This company is folding like a cheap umbrella and it's stupidity was apparent when it purchased a dying landline business from Verizon (in 14 states)
Product or Service Mentioned: Frontier Communications Internet Service.
Reason of review: Return, Exchange or Cancellation Policy.
Frontier Communications Cons: Termination fee.