Advertised vs Delivered
Billing Practices
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

We too had received a mail piece that said Internet services for about $49 and a $200 Amazon card. When calling we explained that we wanted Telephone as well.

That when calculated by the Frontier salesperson, it came to about $65. We shared our excitement is stating that it would save us about $20 a month from our existing $75 a month with Comcast. Of which we had no other reason to switch services. We received our first bill and it totaled exactly $333.33.

We called and they explained those "other" charges were for shipping, installing the service lines, and first and last. We told Frontier that there was no mention of these charges when we placed the order.

We are located in Troutdale, Oregon. Help

Product or Service Mentioned: Frontier Communications Bundle.

Reason of review: Order processing issue.

Monetary Loss: $333.

Preferred solution: Let the company propose a solution.

I liked: Savings that was promised.

I didn't like: Disclosure of materail facts in advance.

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