Had internet service installed on 3/15/18, missed half day of work to get it. Several days later, asked to have my landline switched over too.
After Frontier and Spectrum fumbled for a week, i just gave up and said forget about the phone, after holding for 47 minutes and talking with 2 different people for an additional 30+ minutes. That was april 2. Their customer service person cancelled all services. Turned off the internet i just had installed!
I learn this on April 4 when calling to find out why my internet isnt working. After another 52 minutes and 3 people, i learn it was turned of on 4/2 but the effective date is 4/14...I'll have to call back after that, and wait untold minutes on hold, to have it reinstated. Fat chance.
It seems that frontier and spectrum are in a heated battle to see who has the better clown car.
Right now, it's hard to decide but no other options in 75074. Guess I'll use my wireless hotspot.
Product or Service Mentioned: Frontier Communications Technical Support.
Reason of review: Poor customer service.