Our Frontier FIOS Cable, Internet and Telephone is completely out and when I called technical support yesterday, I was told there was a break in the line and that it will be 4 days before they can get someone out to find and correct the issue. We have put up with the increasing cost, reduction in channels, aging equipment and poor technical phone service since Frontier took over our Verizon account, but this is the straw that broke the camels back.
Verizon was pretty fair, accommodating and efficient; Frontier is just the opposite. to me, 4 days is not an acceptable time frame when the entire system is down.
They need to hire more staff if they cant support their customer base. Looking for a new service provider after 14 years with the FIOs system.
Product or Service Mentioned: Frontier Communications Fios Bundle.
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: Get a repairman out.
I didn't like: Cannot seem to fix the problem.