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It is impossible to set up a new account with them. I tried three (3) times with no luck.

When I finally got a servicability # and an order #, I thought great, I am making progress. Two (2) weeks go by and I call customer support. They have no record of my order and I needed to start over. I was unable to understand the customer service rep on the phone and needed to ask repeatedly to restate what he wanted.

I finally asked for a supervisor who was no better as both were English as a Second Language.

After thirty five (35) minutes, they disconnected me. Ugh

Product or Service Mentioned: Frontier Communications Account.

Reason of review: Poor customer service.

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FrontierComCares
Fort Wayne, Indiana, United States #1200270
Frontier Communications Verified Representative

Hello. I am very sorry to hear about the experience you have had ordering service.

We would like to assist you further with this issue. Please send us an email to AskFrontier@ftr.com with the subject of ATTN: Tim/Krystle so our team can help you order the service you need.

-Krystle

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