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1.4

Hello,

We were Happy Campers with Verizon having ALL services, Voice,Internet & TV, However, ever since Frontier Communications took over our Life has been Disturbed with their UN-PROFESSIONAL service. Customer Service is HIGHLY PATHETIC cannot Resolve issues.

Billing Department is Messed up and sending out threatening letter, which is Additional Harassment. When you call the Customer service their ROBOT will put you on Hold for Hours while we are trying to make Living.

I am Highly Surprised as to why the FCC not taking Notice of such a Company.

Thank you.

Disappointed Paying Customer.

Benny.

Reason of review: Problems with payment.

Monetary Loss: $500.

Preferred solution: Full refund.

Frontier Communications Pros: Verizon better, Verizon was cool.

Frontier Communications Cons: This company, Slow service call.

Location: Haltom City, Texas

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FrontierCommunications

I apologize for this experience Benny! I would be more than happy to help if you are having any service or billing trouble.

Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of your post? Please place "ATTN: Christina" in the subject line so I don't miss your message!

-Christina

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