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I signed with Verizon because of their reputation and their service.Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have constant interruptions.

Related: Frontier Communications - Worst company

When I tried to downgrade my phone and TV service, they told me I'd have to pay a $220 fee for not sticking with my original contract. BUT - my original contract was for the same price for two years yet Frontier didn't hesitate to INCREASE MY BILL. If I have to stick to my agreement, then why don't they? And I don't get 'rebates' for all the terrible service that I am paying a premium for.

I tried to call Verizon and they recognize my phone number and I just hear a quick automated message to call Verizon. They won't even TALK to customers like us who signed their contracts in good faith. I work remotely and the upload speed is PITIFUL but incredibly important to me.

When I call them, they just keep having me unplug the modem and reset it - that does nothing.If there is a class auction suit, I want to sign up!!

Review about: Frontier Communications Fios Internet Service.

I didn't like: Being held captive by the previous verizon contract, Not getting what i am paying for, Constant interruptions and lag times, Service outages, Raising the rates unexpectedly.

Review #941945 is a subjective opinion of a user.

1.7
Product or Service Quality
Diversity of Products or Services
Value for money
Billing Practices
Price Affordability
Exchange, Refund and Cancellation Policy
Warranty
Website
Coverage Area
Advertised vs Delivered
Discounts and Special Offers
Reliability
Style and Design
Customer service
Reason of Review / Monetary Loss Not as described / $1200
Preferred solution Price reduction

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FrontierComCares
Frontier Communications Verified Representative

Hello.We can certainly assist you with your Internet service.

Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a resolution.-Krystle

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