Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!

139 of 1549 Frontier Communications reviews

I signed with Verizon because of their reputation and their service.Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have constant interruptions.

When I tried to downgrade my phone and TV service, they told me I'd have to pay a $220 fee for not sticking with my original contract. BUT - my original contract was for the same price for two years yet Frontier didn't hesitate to INCREASE MY BILL. If I have to stick to my agreement, then why don't they? And I don't get 'rebates' for all the terrible service that I am paying a premium for.

I tried to call Verizon and they recognize my phone number and I just hear a quick automated message to call Verizon. They won't even TALK to customers like us who signed their contracts in good faith. I work remotely and the upload speed is PITIFUL but incredibly important to me.

When I call them, they just keep having me unplug the modem and reset it - that does nothing.If there is a class auction suit, I want to sign up!!

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
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  • What I liked
      No items
  • What I disliked
    • Being held captive by the previous verizon contract
    • Not getting what i am paying for
    • Constant interruptions and lag times
    • Service outages
    • Raising the rates unexpectedly

Reason of review:
Not as described
Preferred solution:
Price reduction
Monetary loss:
$1200
Product or service
Frontier Communications Fios Internet Service
Review category
Telecommunications
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139 of 1549 Frontier Communications reviews
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FrontierComCares

Oct 24 #1231251 Fort Wayne, Indiana, United States

Frontier Communications verified representative

Hello. We can certainly assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a resolution. -Krystle

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