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Like thousands of people, once Frontier took over the FIOS network, I thought I had been dropped into bundle ***. Initially, it was all kinds of technical issues. No dial tone on the home phone, TV suddenly blacking out, etc. Every time we called Frontier for service,...
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1.4
I liked
  • Reps nice but no results
I didn't like
  • Service unacceptable
#949867
FRONTIER... WE DON'T EVEN SPEAK THIS NAME IN OUR HOUSE.. THE NAMES BRINGS UP SO MUCH FRUSTRATION... THEY OVERBILLED.. TRIPLE BILLED US... ON AND ON.. HUNDREDS OF HOURS ON CHAT AND ON THE PHONE...WE CANCELLED OUR SERVICE.. AND YET TO RECEIVE THE CLOSE TO ONE THOUSAND...
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1.0
I liked
  • Getting rid of frontier
I didn't like
  • Having to spend hundreds of hours of my time
  • Waiting over 6 months to receive the overbilling charges
  • Overbilling
#941271
Much to my dismay, I found out that Verizon pulled a "fast one" by notifying me that they had transferred my triple bundle premium package and fax number to Frontier communications. It has been a disaster since the beginning. Double billing, Outage on the fax machine...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good evening,I apologize for both the technical and billing issues that you've had to endure. I'd like to have my team take a look at the account and make sure all issues are...

1.0
I liked
  • 1 or 2 technicians
I didn't like
  • Every month chargers go higher
  • Nonagreed upon service contract
  • Billing
#928634

Frontier Communications Internet Service Review

Frontier Communications
#834846
1.0
Since taking over for Veriz slow speeds or NO speed on Internet. I've called these Jenks 4 times this month alone. Hours on the phone. All they want to do is follow same script. Nothing works. Completely down. No tech arrival for 7 days. I really hate Frontier right now. I'm leaving Frontier at the earliest time. Others are bad too but it'll be new at least.
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My 95 year old Mother was switched from a VZ landline to VoIP digital voice without her knowledge or permission. Then Frontier purchased the VZ service in Florida. At that point, her outgoing Caller ID changed to a different person's name - that person lives in NY. ...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the service issues your mother has been experiencing with her phone. We are here to help. Please send us an email to AskFrontier@ftr.com with t...

I didn't like
  • Lack of tech support
  • No one would take ownership of the issue
  • Spoke to 6 people
#922517
I signed with Frontier communicating with the promise of better service and pricing than Time Warner. Sales rep, Mike, who said I would get 30 days free and pay only $80 for installation. However, to my surprise my very first bill was over $500. The installation took 8...
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Anonymous
Hoodwinked in Garland

Frontier Rep contacted me while I was at work. I received final bill which is now over $1000. Never received boxes to return equipment. I'm being charged termination fees a...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'd like to offer my hand in assistance regarding those termination fees. Please send me an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so I ca...

After 57 minutes on hold I found that I had been routed to billing even though I had pushed the appropriate buttons for technical support. Once we cleared that up, I was transferred to another on hold line. The automated system indicated that I was in for another 25...
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Anonymous
Anonymous

My name is Cecilia McKenney, and I am the Chief Customer Officer for Frontier. I apologize for your poor experience yesterday with Frontier Customer Service. It is unacceptabl...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about your experience with phone support. We can certainly assist you with your FiOS service. Please send us an email to AskFrontier@ftr.com wit...

Husband has all the details. In a nutshell...a big nutshell, we want to get away from Frontier and the bad service so we have found alternatives for TV and have disconnected our land line. We kept internet and increased the speed however, they switched the entire...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear your Internet was disconnected in error. If you are needing any further assistance after your technician appointment, please send us an email to AskF...

2.0
I didn't like
  • Bad bad bad service fraud errors
#901578
I've had it with Frontier, every since they took over from Fios my bill has been wrong and went from the contracted amount of $144.00/mth to $180.00/mth. I have a copy of my contract with Verizon and still these people can't get it right. I spent several hours hours on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello paige_grc, I'm sorry to hear you are having trouble with your billing. I would be more than happy to help.Can you please email me at AskFrontier@ftr.com with your accoun...

1.9
I liked
  • When it was verizon
I didn't like
  • Frontiers pitiful service
#893976
Ever since Frontier took over Verizon FIOS, I have had difficulty with customer service. If I chat online, I'm disconnected. If I call, I hold forever and then the call is dropped. I recently switched to Extreme HD and was told my bill would be $5.00 extra each...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'm sorry to hear you had trouble reaching us! I would be more than happy to help and take a look at the billing and assist in getting this straightened out. Can you please em...

1.0
I didn't like
  • Incompetent reps
  • Charging more than offered price
#884551
I am sooooo upset with frontier. I was a previous Verizon fios customer and every single review about frontier is absolutely true. They are nothing but liars, they have the worst customer service reps EVER and give out false information to get you to stay... You think...
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Anonymous
Anonymous

This is the worst company in the world and run such a big scam its unreal. Having to always call them because of bill increases is just unjust.

Anonymous
Anonymous

Title says it all .. Verzion Fios was awesome had 8 years. Management at Frontier is the worst I've ever experienced.Bill went up $40 more in 3 months and they say it's from V...

1.0
#877230