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Like thousands of people, once Frontier took over the FIOS network, I thought I had been dropped into bundle ***. Initially, it was all kinds of technical issues. No dial tone on the home phone, TV suddenly blacking out, etc. Every time we called Frontier for service, we had to count on at lease a half hour hold. The customer service reps would always ask for a number to call back if the call was disconnected. I would give my cell phone and of...
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1.4
I liked
  • Reps nice but no results
I didn't like
  • Service unacceptable
#949867
FRONTIER... WE DON'T EVEN SPEAK THIS NAME IN OUR HOUSE.. THE NAMES BRINGS UP SO MUCH FRUSTRATION... THEY OVERBILLED.. TRIPLE BILLED US... ON AND ON.. HUNDREDS OF HOURS ON CHAT AND ON THE PHONE...WE CANCELLED OUR SERVICE.. AND YET TO RECEIVE THE CLOSE TO ONE THOUSAND DOLLARS THEY OWE US... STARTED A COMPLAINT WITH THE STATE ATTORNEY GENERAL AND CRICKETS THERE.... STARTED A COMPLAINT WITH THE FCC AND TOOK A WHILE INCLUDING AN EXTENSION THE F-TIER...
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1.0
I liked
  • Getting rid of frontier
I didn't like
  • Waiting over 6 months to receive the overbilling charges
  • Having to spend hundreds of hours of my time
  • Having to involve multiple government agencies
#941271
Much to my dismay, I found out that Verizon pulled a "fast one" by notifying me that they had transferred my triple bundle premium package and fax number to Frontier communications. It has been a disaster since the beginning. Double billing, Outage on the fax machine from July 28-Sept 9th. Internet was "down" and no landline phone service for over 2 weeks. Previously, the guardhouse at the gated community had been w/o service so guards could...
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FrontierComCares

FrontierComCares Good evening,
I apologize for both the technical and billing issues that you've had to endure. I'd like to have my team take a look at the account and make sure all issues...

1.0
I liked
  • Nothing so far
  • 1 or 2 technicians
I didn't like
  • Nonagreed upon service contract
  • Internet packet loss
  • You not satisfying your contracts
#928634

Frontier Communications Internet Service Review

#834846
1.0
Since taking over for Veriz slow speeds or NO speed on Internet. I've called these Jenks 4 times this month alone. Hours on the phone. All they want to do is follow same script. Nothing works. Completely down. No tech arrival for 7 days. I really hate Frontier right now. I'm leaving Frontier at the earliest time. Others are bad too but it'll be new at least.
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My 95 year old Mother was switched from a VZ landline to VoIP digital voice without her knowledge or permission. Then Frontier purchased the VZ service in Florida. At that point, her outgoing Caller ID changed to a different person's name - that person lives in NY. We have tried for 5 months to resolve this problem as my Mother is elderly and MUST have E911 and other contacts pick up the phone and know it is she who is calling in case of...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the service issues your mother has been experiencing with her phone. We are here to help. Please send us an email to AskFrontier@ftr.com with t...

I didn't like
  • No one would take ownership of the issue
  • Lack of tech support
  • Spoke to 6 people
#922517
I signed with Frontier communicating with the promise of better service and pricing than Time Warner. Sales rep, Mike, who said I would get 30 days free and pay only $80 for installation. However, to my surprise my very first bill was over $500. The installation took 8 hours and my service was inoperable the day of installation up until the following Monday. Twice Monday, I had to call for tech support for my service after only being with...
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Anonymous

Hoodwinked in Garland Frontier Rep contacted me while I was at work. I received final bill which is now over $1000. Never received boxes to return equipment. I'm being charged termination fees a...

FrontierComCares

FrontierComCares I'd like to offer my hand in assistance regarding those termination fees. Please send me an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so I ca...

After 57 minutes on hold I found that I had been routed to billing even though I had pushed the appropriate buttons for technical support. Once we cleared that up, I was transferred to another on hold line. The automated system indicated that I was in for another 25 minute wait although I could schedule a call back by pressing the one key. After doing that, the Frontier system immediately moved me to the hold ***. I've now been waiting one...
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Anonymous

Anonymous My name is Cecilia McKenney, and I am the Chief Customer Officer for Frontier. I apologize for your poor experience yesterday with Frontier Customer Service. It is unacceptabl...

FrontierComCares

FrontierComCares Hello. I am very sorry to hear about your experience with phone support. We can certainly assist you with your FiOS service. Please send us an email to AskFrontier@ftr.com wit...

Husband has all the details. In a nutshell...a big nutshell, we want to get away from Frontier and the bad service so we have found alternatives for TV and have disconnected our land line. We kept internet and increased the speed however, they switched the entire service off leaving us with no internet for 5 or more days so far. They admit they made an error and the work order is correct. They cannot fix it. Numerous phone calls later I came...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear your Internet was disconnected in error. If you are needing any further assistance after your technician appointment, please send us an email to AskF...

2.0
I didn't like
  • Bad bad bad service fraud errors
#901578
I've had it with Frontier, every since they took over from Fios my bill has been wrong and went from the contracted amount of $144.00/mth to $180.00/mth. I have a copy of my contract with Verizon and still these people can't get it right. I spent several hours hours on the phone when they first took over, spoke to a supervisor who said she would get it straightened out and put me on hold all to have her disconnect the call. I gave up... I...
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FrontierComCares

FrontierComCares Hello paige_grc, I'm sorry to hear you are having trouble with your billing. I would be more than happy to help.
Can you please email me at AskFrontier@ftr.com with your ac...

1.9
I liked
  • When it was verizon
I didn't like
  • Frontiers pitiful service
#893976
Ever since Frontier took over Verizon FIOS, I have had difficulty with customer service. If I chat online, I'm disconnected. If I call, I hold forever and then the call is dropped. I recently switched to Extreme HD and was told my bill would be $5.00 extra each month. The first bill comes and it is $60.00 more. I tried to chat online with customer service 3 times and was disconnected. I called and was dropped twice. Finally got...
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FrontierComCares

FrontierComCares I'm sorry to hear you had trouble reaching us! I would be more than happy to help and take a look at the billing and assist in getting this straightened out.
Can you pleas...

1.0
I didn't like
  • Charging more than offered price
  • Incompetent reps
#884551

Contact Frontier Communications

Headquarters Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
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Companies similar to Frontier Communications

I am sooooo upset with frontier. I was a previous Verizon fios customer and every single review about frontier is absolutely true. They are nothing but liars, they have the worst customer service reps EVER and give out false information to get you to stay... You think they are being courteous and care about you until you receive your bill and realize that they lied and really don't give a *** about you or your business. As stated I was a...
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Anonymous

Anonymous This is the worst company in the world and run such a big scam its unreal. Having to always call them because of bill increases is just unjust.

Anonymous

Anonymous Title says it all .. Verzion Fios was awesome had 8 years.
Management at Frontier is the worst I've ever experienced.
Bill went up $40 more in 3 months and they say it'...

1.0
#877230