Frontier Communications is the WORST! THE WORST!
Their onsite technicians doesnt know what they are doing. My internet has been down for almost 2 weeks now, and i have several trouble tickets with them explaining to them about my issue - which is STATIC IP! I need a static IP for my firewall to get my site to site vpn to work. Which was working for almost 3 years, until recently.
The modem's static gateway is not even accessible! Which the onsite technician could not understand what a effing STATIC IP is! all he does is plug in his laptop and gets a DHCP and show us that internet is working.
This is what the tech do during his onsite visit:
- Plugs in the laptop to the modem
- Gets DHCP and it works
- Tells the store manager that it works
- We tell him that the issue is the static IP address. We need to test the static IP Addres.
- ONSITE TECH: Oh that is not my problem. You need to call my manager DAVE PEDDY
On the call with DAVE PEDDY - which is Frontier's area manager. EXPLAINED to him that the issue is the static IP. His assessment - "OUR MODEM IS FINE! Plugging in directly to the modem works." And he insist that it is my problem. i have asked him if he can verify that the gateway is accessible from his end. His Answer: You need to get your tech to fix your system.
If only there is another service provider in that location! But sad thing is i have to pay $11,200.00 for time warner to install their service.
Product or Service Mentioned: Frontier Communications Fios Internet Service.
Reason of review: Poor customer service.
Monetary Loss: $10000.
I didn't like: All the problems since they took over.