Manufacturer: Frontier Communications Clear all filters (136 of 1485 reviews match)
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Recently, I had issues with my main HD DVR, and with your support (by telephone) we determined that I needed a new one. However, we also determined that I could maintain the recorded memories on it by switching with a less used one which I did on my own at age 77!...
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My wife called 12 days ago for a Internet upgrade.She was told that on April 12th they would be out between one and 5 PM to install the new upgrade in our home. She was also told that they would call an hour before they was going to show up for the installation. She...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your upgraded service was not installed. We can certainly take a closer look into what is going on and assist. Please send us an email to AskFrontier@ftr.com...

I've been dealing with these baboons for months now trying to get my internet service to what they claim to deliver.I am currently getting .6 MBPS at best provided that my modem stays working. After about 15 phone calls and 3 visits from service techs I have decided to...
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Frontier Communications - Sucks

by anonymous #1065016
For some reason the TV wasn't working right called Frontier representative did something in error now I have no phone no Internet no TV and they want to take 8 days to repair it they suck and I can't wait to drop them
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Frontier Communications Technical Support Review

by anonymous #1037814
1.0
Absolute worst company to ever exist. Customer service and tech support are inept and useless. Never have I had to deal with a company who has no idea how to function. They will be out of business sooner rather than later. Anyone thinking of buying their services should run in the other direction.
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Frontier Communications Technical Support Review

by anonymous #1037762
1.0
Step #1. Call frontier service. Step #2. Wait between 10 and 120 minutes. Step# 3. Learn to speak a language other than English. Step #4. Scream. Step# 5. Have a stroke. Step#6. Call an ambulance to remove your corpse. THIS IS THE WORST FIOS COMPANY IN THE HISTORY OF FIOS!!!!!!!!!!!!!!!
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Frontier Communications Technical Support Review

by anonymous #1013439
2.4
Frontier Tech Support accessed my computer remotely and left 850+ spyware plus a Trojan. How do I know? Because I had JUST scanned the C drive right before I called tech support for help because the network wasn't showing up on my Android on a WiFi scan. Shocking. Do not let them access your computer remotely.
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which hung up on me when i asked to get to tech support. After spending another half an hour I finnally got to a teck rep that came up with the box that was provided was bad and needed to be replaced. which i installed a audio red and white cable from there box to my...
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3 APPOINTMENTS...DAY ONE TECH ARRIVED EARLY BEFORE MY TIME WINDOW. DAY 2 TECH ARRIVED DAY BEFORE MY DATE. 3RD TIME TECH DID NOT SHOW..... NOW WAITING FOR 4TH APPOINTMENT. TOTAL INCOMPETENCE AND TOTAL LACK OF RESPECT, LACK OF COMMUNICATION, LACK OF CARE ... HORRIBLE...
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1.0
I liked
  • It when it was verizon
  • Scott the tech seemed nice but did not show up day 3
I didn't like
  • Left trash and old equipment in my yard
  • That i was given a time frame and they did not arrive
  • Extreamly poor customer service
#1008101 by anonymous
Strike 1: Gift Card promised never received. Strike 2: A 4 day wait for a repair/service. No cable, internet, and home phone for next 4 days...waiting for Strike 3, so I can go back to Brighthouse/Spectrum!
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We're sorry to hear you haven't received your gift card yet and that you are having trouble with the service itself. We can have our team directly look into these issues if y...

I called Frontier customer support on a Thursday and even tho I had to jump through some hoops to get it set up, after a few days, with an open ticket, I called back and talked with Tina (CLS#199) and she was wonderful!! She solved all of my problems and was the so...
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i called to upgrade my Broadband service.I had to wait 3 weeks for the schedule. They arrived on a Thursday, installed my new equipment, ran a quick test and they were ready to leave. I tried doing some quick searches on Google and found an issue. He worked on it for 5...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear you are still without Internet service. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the s...

Lost inyernet and all TV service on the evening of Wednesday, January 18.Contacted Frontier and spent almost two hours on the phone with a lady named Mary going through troubleshooting. She finally said she would need to send out a fjeld tech, because nothing was...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can assist you with your DVR service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Krystle/Jeigh/Tum so my team can help with a resolution. ...

So we moved back in September and it's been horrible since !!Took almost a month and a half to get my service turned on , and I had two scheduled dates with no call/ no show !!! It took two months to send me a bill to my new address !! Then my service was turned off...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear this is happening! We can certainly assist you with resolving this issue. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Kryst...