Manufacturer: Frontier Communications Clear all filters (108 of 799 reviews match)
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which hung up on me when i asked to get to tech support. After spending another half an hour I finnally got to a teck rep that came up with the box that was provided was bad and needed to be replaced. which i installed a audio red and white cable from there box to my TV was able to get so sound on the living room set. The bedroom set was having about three other problems, from mute not working, sound going completely out without warning which...
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3 APPOINTMENTS...DAY ONE TECH ARRIVED EARLY BEFORE MY TIME WINDOW. DAY 2 TECH ARRIVED DAY BEFORE MY DATE. 3RD TIME TECH DID NOT SHOW..... NOW WAITING FOR 4TH APPOINTMENT. TOTAL INCOMPETENCE AND TOTAL LACK OF RESPECT, LACK OF COMMUNICATION, LACK OF CARE ... HORRIBLE CUSTOMER SERVICE. YOU SHOULD BE ASHAMED OF HOW YOU TAKE ADVANTAGE AND TAKE YOUR CUSTOMERS FOR GRANTED. THE DAY THE TECH CAME A DAY EARLY HE HALF FIXED MY INTERNET AND LEFT EVERYTHING...
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1.0
I liked
  • Scott the tech seemed nice but did not show up day 3
  • It when it was verizon
I didn't like
  • That i was given a time frame and they did not arrive
  • Extreamly poor customer service
  • First tech who did not call me when he was early
#1008101
Strike 1: Gift Card promised never received. Strike 2: A 4 day wait for a repair/service. No cable, internet, and home phone for next 4 days...waiting for Strike 3, so I can go back to Brighthouse/Spectrum!
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FrontierComCares

FrontierComCares We're sorry to hear you haven't received your gift card yet and that you are having trouble with the service itself. We can have our team directly look into these issues if y...

Frontier Communications Technical Support Review

#988197
1.9
Wrost costumer service ever . Bad an apointment for technician coming in to install wifi in between 2-4 .No one shows up . i call the costumer service wait 1 hour and they reschedule my appointmnet for no apparant reason .
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Frontier Communications Technical Support Review

#935197
1.5
I paid for an upgraded dvr box to record multiple shows at once i received the box on April 1 and since that day up until now after several phone calls they still havent sent a technician out to fix the error codes my new box is saying . SHAME ON YOU VERIZON
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Frontier Communications Technical Support Review

#861004
1.4
After 3 complaints re: no wireless, I finally got a service appt for today, 6/6/16. No show & discovered claim was closed because tech came out on Sunday, 6/5, when I was at work After on phone w/ Frontier 2 solid hrs, I have a new appt in 2 wks No confidence in company. Will not last in California Any alternative suggestions?
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Frontier Communications Technical Support Review

#850810
Called to activate set top box last night and after an hour on the phone with tech support from India she said she couldn't help and to call tomorrow...waist of time!!
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I called Frontier customer support on a Thursday and even tho I had to jump through some hoops to get it set up, after a few days, with an open ticket, I called back and talked with Tina (CLS#199) and she was wonderful!! She solved all of my problems and was the so consoling and appreciative of my patience. After a 5 minute phone call, she had solved the problem and even waited to make sure I could retrieve the voicemail. Fantastic Customer...
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i called to upgrade my Broadband service.I had to wait 3 weeks for the schedule. They arrived on a Thursday, installed my new equipment, ran a quick test and they were ready to leave. I tried doing some quick searches on Google and found an issue. He worked on it for 5 minutes, told me it was working fine and left. I attempted to use it 10 minutes after he left and had no internet. I called them to see if they could turn him around to no avail....
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FrontierComCares

FrontierComCares Hello. I am sorry to hear you are still without Internet service. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the s...

Lost inyernet and all TV service on the evening of Wednesday, January 18.Contacted Frontier and spent almost two hours on the phone with a lady named Mary going through troubleshooting. She finally said she would need to send out a fjeld tech, because nothing was working. Mary sdvised th field tech would be out on Sunday, January 22, between 8 am and 5 pm.Field Tech, Charles Smitt, called before 9 am, but we were outside and didn't hear the...
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FrontierComCares

FrontierComCares Hello. We can assist you with your DVR service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Krystle/Jeigh/Tum so my team can help with a resolution. ...

So we moved back in September and it's been horrible since !!Took almost a month and a half to get my service turned on , and I had two scheduled dates with no call/ no show !!! It took two months to send me a bill to my new address !! Then my service was turned off because no one could put my new address in the system !!! Now every month this time my service gets turned off !!!This is the absolute worst company / customer service I've ever seen...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear this is happening! We can certainly assist you with resolving this issue. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Kryst...

At 2pm since it hadn't come back to life I called support. 30 minutes on hold got me to an agent who, for lack of a better way to put this, knew absolutely nothing about the service she was there to support. This agent would ask things like "what error message does your computer say? [sic]" and then get frustrated with me when I asked "which computer? I have a wireless mac and a wired windows machine I could check". She was going to hand me off...
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FrontierComCares

FrontierComCares Good morning,
I'm sorry to hear about the repeat missed appointments as that's not something we want to happen. I'd like to have those interactions reviewed and see what w...

1.7
I didn't like
  • Inept tech support
  • Failure to honor appointments
  • Tech support working from home -- background noise
#988371
Have had a tech out and closed ticket without even contacting me.A second ticket was an eacalkation. A service tech showed up next door and said he couldn't work on my house. The window of service is all day Wednesday and said they. Will call 20 minutes before they came. I have to stay home all day. John Coleman 909 630 4603. This is a disgrace.2 weeks waiting, 6 months of grief.
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FrontierComCares

FrontierComCares Hello. I am sorry you are experiencing an issue with your service. We are here to help. If you need any further assistance with your technician appointment or your service, pl...

After 7 1/2 hours on the phone with numerous persons and offices, finally lost patience and told them to cancel.As far as I am concerned they did nothing but steal our money. It all started when one am we no longer has home phone, internet, or tv. After 7 1/2 hours they could not resolve or did not even know why. At one point they even tried to blame it on us. The lied to us on almost every call and office we spoke to. Most corrupt and...
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