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3.0
Updated by user Sep 18, 2019

I called back and waited 92 minutes on the phone to talk to someone.

Original review posted by user Sep 16, 2019

First, I tried to wait for close to an hour on 2 different days to get through to someone only to have to hang up because I couldn’t wait on hold any longer, second, the callback service does not work and third, when I finally complain on social media I get a contact who initially responds to assist and sends me the following email on September 11, 2019 at 1:52pm:

.99

Melissa,

I am working on your account now and will provide you an update by the end of the day.

Bonnie Abeyta

Account Manager

Social Media

1-87*-398-**** Ex.362****

Monday Thru Friday 12pm-9pm

www.frontier.com

This was 5 days ago. No response to my email a couple days ago trying to find out what’s going on. Also, every time I call her number it’s a constant busy signal.....

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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