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NEVER | Frontier Communications review from Plano, Texas

1.0
Details
I three people come to my door at 6pm at night two guys and a girl stating that they wanted to see if they could give me a better deal on my cable bundle then I had with my current carrier. First they ran my credit which I was never told they were going to do. then after I specifically told them I did not want to change carriers a guy name Evan calls me from 716-870-6832 telling me I had a installation date set for 112819 which I never requested. this is not the way you get new customers by taking it upon yourself to make appoints for installation which has not been requested. I am just beside myself that your sales reps are this sneaky. I would never request or suggest this company to anyone
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1 comment
FrontierCommunications
#1785747

Hello Deborah, I apologize for this experience. An installation should not have been set up if you stated you did not want to switch from your current carrier.

If you need any further assistance at this time, please private message us.

We're here to help. -Christina

Review
#1717651 Review #1717651 is a subjective opinion of poster.
Service
Frontier Communications Sales Representative
Reason of review
i never requested service but was schedule for installation anyway with out my knowledge

Call back and get a different CS Rep. they are all different | Frontier Communications review from Argyle, Texas

I called back and spoke with a different lady at Frontier(. Sheri in New Haven ,CT). She helped resolve my issue and I canceled my disconnect that was scheduled. She cared and wasn’t rude like others. It’s all in what person you get on CS. Some care and some could care less. Sheri saves a customer and she should be training other CS reps how to treat customers
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1 comment
FrontierCommunications
#1785745

Hello PissedConsumer1717631, Thank you for taking the time to leave feedback about your experience with Sheri. Have a great day! -Christina

Review
#1717631 Review #1717631 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Good customer service

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Stay away from Frontier | Frontier Communications review from Northeast Dallas, Texas

1.0
Details
Poor customer service, they will change your bill and not tell you and then add late fees. I tried to work it out but they would rather loose a customer.
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1 comment
FrontierCommunications
#1784906

Hello AnchoredImpala949, We can help if you have any concerns about your bill. Please private message us with details about what happened. -Christina

Review
#1715982 Review #1715982 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
Paid upfront deposit on 11-4-19 to have router shipped to me and self install...was told 3-4 days will deliver...called until 11-14-19 10 days later 1st lie....it did not work and they were too busy to fix the issue until 11-18-19 was told to expect 0800 - 1200 tech...
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1 comment
FrontierCommunications
#1783469

Hello user36383755, I replied to your first post, please follow up with us in private message if you need any assistance at this time. -Christina

Review
#1712300 Review #1712300 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Reason of review
Access/ activation issues
Loss
$300
Preferred solution
Deliver product or service ordered

This company is a fraud. | Frontier Communications review from Plano, Texas

I recently subscribed to their FIOS 500 Mbs service, but my download is around 9Mbs and upload is around 20mbs, called multiple times and was told that they will fix it but never did. What they advertise is a fraud they put you on a dal line which is not capable of delivering faster speeds. This is a fraud and authorities must hold this company accountable.
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1 comment
FrontierCommunications
#1749137

Hello PissedConsumer1654507, We can check on the status of your repair. Please private message us, we need a bit more information about your account to get started on this for you. -Christina

Review
#1654507 Review #1654507 is a subjective opinion of poster.
Service
Frontier Communications Fios Internet Service

Frontier doesn’t care it’s all about their money | Frontier Communications review from Carrollton, Texas

1.0
Details
Frontier doesn’t care it’s all about their money Apparently they’ve cut staff back so they have no one to come out and service you anymore and so you go with a report of will help you in two weeks while they collect our money and give us no service of Internet and give us no service of care
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1 comment
FrontierCommunications
#1749130

Hello DiscreteGazelle952, We absolutely do care about our customers. I apologize for the wait for your tech appointment, our local techs have had a higher than usual work load recently.

We can check on the status of your repair.

Please private message us to get started. -Christina

Review
#1653417 Review #1653417 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Price reduction
2.0
Details
today is Tuesday 8-20-2019. I just spoke to customer service name Chris. after I told him this was my 4th time calling Frontier this month. all he had to do was read the notes by supervisor Taylor who I spoke to on 8-13-19. he told me to pay 15.49 in order to reverse...
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1 comment
FrontierCommunications
#1739740

Hello Priscilla, we can help get this issue with your bill and your plan sorted out. Can you please private message us to get started?

We need a bit more information from you about your account. -Christina

Review
#1629088 Review #1629088 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction
1.0
Details
Ever sine Verizon sold them the service sucks, sadly there’s no recourse for customers. They collect ,y payment on tone monthly, however my service is hit and miss. Why can’t government regulators handle this! THEY SUCK SUCK
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1 comment
FrontierCommunications
#1731612

Hello PissedConsumer1620084, which service are you having trouble with? We would be more than happy to help.

Please private message us for further assistance. -Christina

Review
#1620084 Review #1620084 is a subjective opinion of poster.
Service
Frontier Communications Tv Service
1.0
Details
My internet is down more than its up they have to many people on the line can't give you what they say and do nothing to fix the problem call them they send you to every Tom *** and Harry and you get no response fox your internet or give us our money back for false...
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1 comment
FrontierCommunications
#1720807

Hello ReflectingImpala, we can take a deeper look into what is going on with your connection. Please private message us to get started, we will need additional information from you to get started. -Christina

Review
#1597036 Review #1597036 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Reason of review
Bad quality
Loss
$1000
Preferred solution
Deliver product or service ordered

Contact Frontier Communications Customer Service

Website:
Mailing Address:
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

Frontier Communications Products and Services Reviews

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Latest Question

Frontier Communications Questions
1.0
Details
Due to the constant increasing prices, I wanted to switch my account to another provider. I called to disconnect mid-March. I was told by the representative that I had to have March 18th as the disconnect date because that was the end of the billing cycle. My account...
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2 comments
FrontierCommunications
#1708043

Hello ZonkedAlbatross, I apologize for the trouble you have experienced with your final bill. We can take a look at what has gone on, and help get this sorted out.

Can you please private message us?

We here here to help. -Christina

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Review
#1566575 Review #1566575 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Cons
  • Getting hung up on
  • Aggravating experiences
Reason of review
Being told that I would receive a credit upon disconnection only to be forced to pay $99.33.
Loss
$99
Preferred solution
Zero out my bill or refund me 99.33 if I am forced to pay it to protect my credit.
Tags
  • Unethical Business Practices
  • Frontier Is A Rip Off