State: Texas City: Allen Product: Frontier Communications Fios Bundle Clear all filters (3 of 121 reviews match)

Frontier Communications in Allen, Texas - Payment for services not being used

We are moving from our home in Keller, TX and called to disconnect our cable and internet service Aug. 10th. We were informed that we would continue to be billed until the end of the month 8/31, even though we will have vacated the address and will not be using the cable or the internet service. We would be paying for services we aren't using? Why isn't there a prorate for disconnecting? In addition... we need to return the cable boxes which they provide return boxes BUT they won't do that until the service has been cut off meaning until 8/31. We are moving out of state. This doesn't make sense to me at all and is unacceptable. Desired outcome is to allow us to stop paying for the services we want to discontinue on 8/10 instead of 8/31 and provide us the boxes needed to return the equipment before we leave the state on 8/11.
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#1082313 Review #1082313 is a subjective opinion of poster.
Frontier Communications Fios Bundle
Reason of review
Return, Exchange or Cancellation Policy

Frontier Communications in Allen, Texas - Still charging for service after we terminated.

The transition from Fios to Frontier in the Dallas Ft Worth area was sloppy, yet we were patient. Channels of packages we had signed up for with Fios appeared and disappeared and reappeared. All of our purchases, movies, vanished. No explanation other than the "Thank your for your patience, we are experiencing ... whatever". We received a letter from Frontier that the probation period for non paid bills will be ending June 2015. Collection or termination will be take place. We jumped ahead of the deadline and switched providers. Called Frontier to notify them of our no longer in need of their service. We signed up for Fios, not Frontier. Paid up to May 2015, termination was to take place June 2015. We received a bill for over $2000 in services. When confronted they told us the service was terminated, disconnected in October 2015. I did not ask for a refund for the channels I did not get while the transition was taking place, i will not pay what they claim I owe them
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#1051484 Review #1051484 is a subjective opinion of poster.
Frontier Communications Fios Bundle
  • Overcharged 2500 but not compensated for loss of our purchases
  • No direction on what to do with fios equipment
  • Excuses for programming due to transition
Reason of review
transition defective. Payment process and customer service not in sync
Preferred solution
Let the company propose a solution
  • outage
  • Reimbursement
  • Over Pricing And Over Charge
  • Returning Receivers

Update by user May 13, 2017

You have to ask for a FIOS Digital Voice tech person, then tell that person to get with an old Verizon employee to figure out why wake-up calls intermittently fail. Then a few weeks later, it does it again.

Since that's the only reason my wife keeps a landline. .

. why...

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1 comment

Hello. I am sorry to hear about the issues you are experiencing with your service.

If you need any further help, please send us an email to with the subject Pissed Consumer so my team can assist you. -Krissy

#1043660 Review #1043660 is a subjective opinion of poster.
Frontier Communications Fios Bundle
  • Fios techs professionality
  • Polite people
  • Fios system stability under frontier
  • Caller id quit and will not restart
  • Spoofed phone numbers all the time
Reason of review
Bad quality
Preferred solution
Price reduction
  • Broken Features
  • Bad Fios Rollout

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
(800) 921-8101
All Frontier Communications Contacts

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