State: Texas City: Dallas Product: Frontier Communications Fios Internet Service Clear all filters (4 of 82 reviews match)
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2.0
Details
Husband has all the details.In a nutshell...a big nutshell, we want to get away from Frontier and the bad service so we have found alternatives for TV and have disconnected our land line. We kept internet and increased the speed however, they switched the entire...
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FrontierCommunications
#1200276

Hello. I am sorry to hear your Internet was disconnected in error. If you are needing any further assistance after your technician appointment, please send us an email to AskFrontier@ftr.com with the subject of ATTN: Tim/Krystle so our team can help.

-Krystle

Review
#901578 Review #901578 is a subjective opinion of poster.
Service
Frontier Communications Fios Internet Service
Cons
  • Bad bad bad service fraud errors
Reason of review
not enough room here. We kept internet and increased the speed however, they switched the entire service off leaving us with no internet for 5 or more days so far. They admit they made an error and the work order is correct. They cannot fix it.
Loss
$2000
Preferred solution
fix it and monetary compensation
Tags
  • Frontier Service

Frontier Communications in Dallas, Texas - No joy from Frontier

1.0
Details
After my fios internet service went out, I rebooted the router, changed to an older router, and power-cycle the ONT, all to no avail. So I called Frontier's customer service. The guy was nice enough, but he couldn't do jack. He did manage to cut me off three times, two of which he did call back. In my last communication with him, he said he would have to schedule a service technician to come out. Okay, fine. Then I get a dial tone. He'd cut me off again! So I call back to find out when the tech is coming. June 8th!!! This happened on June 1. What would Frontier do if I paid my bill 8 days late?
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Review
#859888 Review #859888 is a subjective opinion of poster.
Service
Frontier Communications Fios Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Frontier Communications in Dallas, Texas - FIOS customer - No internet for 2 days now.

No internet for 2 days now, called Frontier support number after going through a long list of listing, dialing and waiting for hours, I was able to talk to Supporter who did not know when outage is fixed. I am working remote and must have wifi. I tried to cancel but I must pay earlier termination fee. Now, I don't have internext access ( Noone when internet is back online) and not able to find other provider (time wanner cable...) Technical Support is not that bad. Except one lady drop my call when I tried to cancel my services.
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Review
#828563 Review #828563 is a subjective opinion of poster.
Service
Frontier Communications Fios Internet Service
Cons
  • When they tried to integration with verizon customers
Reason of review
Bad quality
Loss
$5000
Preferred solution
Let the company propose a solution
Spent two hours on phone with Frontier tech support after Frontier transffered my account to from Verizon and in the process thy disconnected my FIOS internet. Now when I can Frontier the phones error out saying all circuits busy please call back later. For a phone...
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Review
#827892 Review #827892 is a subjective opinion of poster.
Service
Frontier Communications Fios Internet Service
Reason of review
Poor customer service

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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