State: Texas Product: Frontier Communications Fios Bundle Clear all filters (19 of 112 reviews match)
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We are moving from our home in Keller, TX and called to disconnect our cable and internet service Aug.10th. We were informed that we would continue to be billed until the end of the month 8/31, even though we will have vacated the address and will not be using the...
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1.1
Product
Frontier Communications Fios Bundle
#1082313
The transition from Fios to Frontier in the Dallas Ft Worth area was sloppy, yet we were patient. Channels of packages we had signed up for with Fios appeared and disappeared and reappeared. All of our purchases, movies, vanished. No explanation other than the "Thank...
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1.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Loss of purchased movies from day one of transition
  • No direction on what to do with fios equipment
  • Excuses for programming due to transition
#1051484
2) - FIOS Digital Voice: saved preferences get lost. On one Set Top box, initiating caller ID/screening causes a general reset that loops, eventually sorting itself out sans preferences. Internet: Will not cast video. Did cast music. Should be able to get Caller ID on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the issues you are experiencing with your service. If you need any further help, please send us an email to AskFrontier@ftr.com with the subjec...

2.1
Product
Frontier Communications Fios Bundle
I liked
  • Fios techs professionality
  • Polite people
I didn't like
  • Fios system stability under frontier
  • Recurring identical problems
  • Robocalls - continuous
#1043660
Our Frontier FIOS Cable, Internet and Telephone is completely out and when I called technical support yesterday, I was told there was a break in the line and that it will be 4 days before they can get someone out to find and correct the issue. We have put up with the...
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1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Cannot seem to fix the problem
#993127
FRONTIER... WE DON'T EVEN SPEAK THIS NAME IN OUR HOUSE.. THE NAMES BRINGS UP SO MUCH FRUSTRATION... THEY OVERBILLED.. TRIPLE BILLED US... ON AND ON.. HUNDREDS OF HOURS ON CHAT AND ON THE PHONE...WE CANCELLED OUR SERVICE.. AND YET TO RECEIVE THE CLOSE TO ONE THOUSAND...
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1.0
Product
Frontier Communications Fios Bundle
I liked
  • Getting rid of frontier
I didn't like
  • Having to involve multiple government agencies
  • Having to spend hundreds of hours of my time
  • Overbilling
#941271
Service was not even close to Verizon FIOS. Constant billing issues, horrible customer service support, long hold times--hours--with no answer from reps or tech support. Reps would place customer on hold and disconnect calls. Most recently: I began being double...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had with your services. We are here to help and would like to assist you with any further issues you may be experiencin...

1.0
Product
Frontier Communications Fios Bundle
#925473
I finally had enough of Frontier when my former Verizon FIOS bill went from $188 per month to $244 per month in 3 months. Frontier comment was that is our price now. OK, we dropped them like a hot potato and switched to a competitor. Then, 3 months later we get a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can assist you with receiving return kits for your equipment and any billing concerns you may have. Please send us an email to AskFrontier@ftr.com with the subject A...

1.8
Product
Frontier Communications Fios Bundle
I liked
  • Leaving
I didn't like
  • Customer service
#918329
Cable box started cutting off numerous times each & every day.Called repair; after 2 wks their fix - send a new box. Wrong box so send another box. 2 hours on the phone with repair; box is no good so they send another box. This box does same as last box. Plead for a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about your experience. We are here to help you with your TV service. Please send us an email to AskFrontier@ftr.com with the subject ATTN:Tim/Krystle...

Anonymous
Anonymous

Frontier is the absolute worst. We went for a week without TV or internet. The customer disservice reps are liars. Several times promised a callback but never got one. The...

1.4
Product
Frontier Communications Fios Bundle
#917649
Had Verizon Fios internet 75/75 and Top tier HD TV package for years. They transition to Frontier. The on screen programming guide sucked, VOD not available, lost purchased movies. Internet speeds seemed to lag big time in the evening. The first billing was incorrect....
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly look into this billing concern for you and assist. Please email us at AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help you ge...

1.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Poor programming
  • Poor customer service
  • Poor transition
#905401
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
My service is still active even after numerous phone call to the customer service. No one is taking an initiative to address my issues, but instead a guy name Morris hung up on my chat screen while talking to this guy. Please please please find an alternative option if you need fios...
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Anonymous
Anonymous

I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Feeling cheated
  • Your company
#905310