State: Texas Product: Frontier Communications Fios Bundle Clear all filters (0 of 112 reviews match)
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I've had it with Frontier, every since they took over from Fios my bill has been wrong and went from the contracted amount of $144.00/mth to $180.00/mth. I have a copy of my contract with Verizon and still these people can't get it right. I spent several hours hours on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello paige_grc, I'm sorry to hear you are having trouble with your billing. I would be more than happy to help.Can you please email me at AskFrontier@ftr.com with your accoun...

1.9
Product
Frontier Communications Fios Bundle
I liked
  • When it was verizon
I didn't like
  • Frontiers pitiful service
#893976
I too began having problems with service as soon as frontier took over services.On or about June 11 it , failed entirely, and they refused to acknowledge an outage, nor could they give me any idea what the problem was or when it would be fixed. Initially they were to...
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Anonymous
Anonymous

Tampa FL here and experiencing same frontier nightmare!!We set up - what we thought was Verizon- on march 23,2016 to then be told installiton probably wouldn't happen until 4/...

Anonymous
Lynn

Frontier is charging me for services I did not order. They are a rotten company. Never had a problem with verizon.

1.0
Product
Frontier Communications Fios Bundle
#887436
Frontier has been a nightmare since taking over FIOS from Verizon. I made an online payment for $360 then setup autopay, a month later they took out over $500 because they had not credited the $360 payment. I Called and explained and they offered a credit - I said...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I would like to investigate this payment/refund issue for you and make sure we get this resolved. Can you please email us at AskFrontier@ftr.com with your account number, your...

2.4
Product
Frontier Communications Fios Bundle
I liked
  • When it was verizon
I didn't like
  • When it became frontier
#874213
i have wasted over 10 hours dealing with these idiots. do yourself a favor - do NOT do business with these clows they do not do anything they commit to. they change prices at will their service doesn't work nothing good at all i have wasted over 10 hours dealing with...
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Product
Frontier Communications Fios Bundle
#852905
Ever since Frontier has taken over my Fios service from Verizon the on demand has been screwed up. I use the on demand to catch up on my missed tv shows and since February none of these programs are up to date. I went to the network sites to get caught up but FX & FOX...
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1.0
Product
Frontier Communications Fios Bundle
#849151
Show

Frontier Communications Fios Bundle Review

Internet goes out a lot not getting speeds I paid for TERRIBLE CUSTOMER SERVICE still no TV over a month later It's weird how they were able to get the bill to me 2 weeks early but not what I'm paying for
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Website
Product
Frontier Communications Fios Bundle
#843746
I had Verizon Fios for 6 years without any issues. I loved them. And then along came Frontier. They have been a nightmare since day one! It has been 34 days since they took over the Fios and 34 days since I have had NO internet service. My attempts at resolution have...
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1.8
Product
Frontier Communications Fios Bundle
#842896
We are Plano (Dallas) based FiOS business connected - now to what we believe is "Frontier Business Edge", and out of the blue at 3am on a Friday morning seven days ago our very reliable, static IP business fiber connection just vanished. Its not an equipment failure -...
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user21339181
user21339181

Fixed, finally. What that does not address are the losses.

1.7
Product
Frontier Communications Fios Bundle
I didn't like
  • Entire experience with company
  • Inffective customer service
#842781
Verizon Fios moved to Frontier on 4/1/2016,not a smooth transition. Internet service slow and spotty.TV can't receive channels,picture not showing,garbled sound,no High Def channels,no On Demand service. I called and was put into endless voice mail loops and...
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Product
Frontier Communications Fios Bundle
#826346