State: Texas Product: Frontier Communications Triple Play Bundle Clear all filters (4 of 20 reviews match)
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Frontier Communications in Allen, Texas - FRONTIER NEEDS TO GO OUT OF BUSINESS ALREADY!!

1.0
Details
Without a doubt the most inept company on the planet. I had no interruption of service for 32 years with Verizon. Frontier comes in half-cocked an ill-prepared and disconnected my service and threatening my life!! I am disabled and have life monitoring equipment that was down for 2 weeks while I was disconnected and waited for them to turn it back on. No TV, phone or internet!! I started to sue them for inadvertently knocking down my service and my life monitoring equipment out due to their inept people. There is nothing they do right, never keep appts., and now a year later the complaints are even more! They are incapable of getting a grasp and providing normal services. Why do you keep alienating every customer you have with the poor, inept service, phone reps, policies and procedures! You belong in a 3rd world country. LEAVE THE U.S.A!! PLEASE!!!
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Review
#1063554 Review #1063554 is a subjective opinion of poster.
Service
Frontier Communications Triple Play Bundle
Pros
  • Verizon better
Cons
  • Sold one price charged more
  • Unfulfilled promise of service
  • Raising price above promo price while still on plan
Reason of review
Not as described/ advertised
Loss
$600
Preferred solution
Leave me alone! Stop the Ads!
Tags
  • Frontier Sucks
  • Verizon frontier Merger Fiasco
  • Frontier Communications Sucks
  • Stay Away From Frontier
1.0
Details
Bogus charges from Frontier Communications
Bogus charges from Frontier Communications
Bogus charges from Frontier Communications
I signed up Aug 3 for basic cable for 3 TVs with one expansion level of channels (no movies), internet and landline phone - a triple play. The advertised price on their site for Texas is $79.99. My first bill for Aug and Sept services was $675. Let's start with...
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3 comments
h.kitchener
#1227732

Frontier has some massive problems and it is well that you have switched to TWC. Figure out what the bill should actually be and pay that amount along with a letter disputing the rest of the charges.

They won't read it or do anything other than turn you over to a collection agency.

However, do NOT pay something you don't owe just to make it go away. Just ignore any further attempts to collect it and take the "hit" on your credit score.

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Review
#937578 Review #937578 is a subjective opinion of poster.
Service
Frontier Communications Triple Play Bundle
Cons
  • Lack of commitment to customer
  • Un-empowered front line
  • Support
Reason of review
Terrible service, bogus charges
Loss
$350
Preferred solution
Full refund
Tags
  • Verizon frontier Merger Fiasco
  • Phone Fees Overcharging Hidden Co
Atrocious service, because I question my bill, and have the odascity to put you on hold.Is this how you want to attract customers. If you can't do the job, get out of the market!!! Is this how to start your service??? What happen to trying to retain customers. Why can...
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1 comment
FrontierCommunications
#1187118

Hello Fakinsoal, I would be more than happy to help if you have any billing concerns.

Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of your post? Please place "ATTN: Christina" in the subject line so I don't miss your message!

-Christina

Review
#884246 Review #884246 is a subjective opinion of poster.
Service
Frontier Communications Triple Play Bundle
Cons
  • Professionalism
  • Incompetent reps
Reason of review
Poor customer service
Tags
  • Frontier Is A Rip Off
In the 15 day period between 4/11/2016 - 4/26/2016 I lost home phone service completely four (4) times. I had NO dial tone and could not dial out, while all inbound calls were immediately hijacked by Frontiers voicemail (my phone never rang) which I don't want and and...
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1 comment
Anonymous
#1159861

I am with you same experience in Plano! Worst experience EVER!!!!!

Review
#848441 Review #848441 is a subjective opinion of poster.
Service
Frontier Communications Triple Play Bundle
Reason of review
Pricing issue

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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