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1.9

I have had nothing but issues with Frontier (which I have to say has absolutely no customer service and constantly lies) Two nights ago we had a summer storm, and our phone, internet and TV went out. After being on the phone for nearly 3 hours with someone who did not speak english, could not help me I gave up After 8 I called an was helped by a really fine US citizen and got the internet and phone working.

However, later that day my husband noticed the TV were not working so he called Frontier. After screwing around for an hour, he was told that the box probably was not working and that they would send someone out from Thursday - Sunday. Knowing how they lie, I called and was told that the appointment would be Monday (after being promised by Sunday). I was on the phone for an hour or so with Hill techtx5361 who basically said she did not have a supervisor...and I was told that someone from the Bradenton FL area would call me back before they closed.

Guess what? No call

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

Frontier Communications Pros: When it worked when it was new, False promises and guarantees, It when it was verizon.

Frontier Communications Cons: Being lied to for the last 2 yrs, Too long to fix problems, Wasting my time and money, Lies.

Location: Bradenton, Florida

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FrontierCommunications

I would like to take a deeper look into what is going on with your service trouble, and help to get your TV back up and running.

Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of your post? Please place "ATTN: Christina" in the subject line so I don't miss your message!

-Christina

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