57 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
5 comments
1.2

Somehow Frontier activated voicemail on my account without my permission. I have no access to it and it is answering my phone.

I can't turn it off or make changes to it.

I have called customer service 3 times now, each running transferring me around to someone who can turn it off. So far all said they did but it's still on.

So far I have wasted over 90 minutes trying to correct what they did.

User's recommendation: If you have another choice for phone service...us it.

Preferred solution: Get you act together. It's no wonder you are in chapter 11.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#1898115

Good for you, they will give you the run arround.

#1896699

Hello Dennis, I apologize for this trouble with the voicemail service. We can help get this sorted out.

Please message us any time, 24/7, to get started.

We are available via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina

#1896737
@FrontierCommunications

I don't do Facebook or Twitter so how am I supposed to message you?

#1897180
@Dennis K

Our team works primarily on social media. If you are unable to message us on either of our pages, you can reach customer service via phone at 18009218101 or via live chat at ( https://frontier.com/contact-frontier#/residential ). -Christina

#1897204
@FrontierCommunications

Christina, "customer service via phone at 180********" That's exactly where the problem is. The people who answer the phone are useless.

Now the voicemail finally got turned off but at the same time my internet got turned off.

Another 2 hours on the phone with support and no resolution. Supposed to send out a tech tomorrow...we will see what gets screwed up next.

Frontier Communications Reviews

  1. 1579 reviews
  2. 367 reviews
  3. 80 reviews
  4. 15 reviews
  5. 5 reviews
Frontier Communications reviews