Monrovia, California
1 comment
100% full Not resolved

I have NEVER been a customer of Frontier.I cancelled my Verizon landline before Frontier took over from Verizon.

My payment of $281.89 sent to Verizon was not found, even after I started this fiasco with Verizon & Frontier on April 6, 2016. Both entities claim the other has my money and no one can find it, even after many, many calls to both companies. Now, Frontier just sent me a bill for services I haven't had with them, ever. Talking to Frontier's representative in the Phillipians is absolutely hopeless!

They have no idea of what they are doing or how to resolve this issue. I have made a double payment to Verizon for my wireless service of $237.10 (discounting $44.79 I owed for my former landline service) to protect my credit, since they show no payment to my account with them. My bank has recorded the $281.89 payment to Verizon on March 23, 2016, long before Frontier ever took over. Meanwhile, Frontier continues to hold my money hostage, even though they have sent me a bill showing the payment of $281.89 and reflecting a credit for $26.47 which their representative tells me I can use in the next billing cycle with Frontier. When I tell them I'm not a customer of Frontier, nor do I ever plan to be, so send me a check for the $26.47 credit, they simply do not understand!

Again, I reiterate, I have NEVER been a customer of Frontier.The remedy is simple: Send me a check for $26.47 and send Verizon the money ($237.10) I sent to Verizon 3/21/2016 (proof is Wells Fargo Proof of Payment statement pictured below).

Review about: Frontier Communications Technical Support.

I didn't like: All.

Review #837240 is a subjective opinion of a user.

1.0
Value for money
Exchange, Refund and Cancellation Policy
Billing Practices
Reliability
Customer service
Reason of Review / Monetary Loss Bad quality / $237
Preferred solution Full refund

Had an Experience with Frontier Communications?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
rollo2016
#1150827
As long as you have proof that they received your money: file a complaint with the FTC at FTC.GOV and also with your state agency that regulates telephone service. By the way, it is never a good idea to pay something just to protect your credit if you realy don't owe the money. When you do, they win, you lose anyway.

You May Also Like

"A contractor hired by Frontier communications installed a fiber optic cable on my property without notice on Sept. 15, 2016, damaging newly laid artificial turf and plants. I confronted the..." Read more
"Horrible customer service! The lady on the phone wouldn't stop interrupting me and if I kept talking while she interrupted me she would speak louder than me. We talked about..." Read more
"Technician flooded my condo and 2 others, damaged 5 total. Stayed in 3 hotels for 42 days. Frontier's insurance "CNA"=rude, no sympathy, no empathy. Received money from MY renters insurance...." Read more
"Every month I have to contact them. They tell me problem is resolved and the next month they do it again. Charges for install and their modem I never got..." Read more
"I order an fitness waterproof smart bluetooth band remote camera sleep monitor black color. And when i get my item and open it at LBC palompon, Leyte office, I found..." Read more
"I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part...." Read more
"I bought Liz Claiborne flex brown ankle boots and after wearing them 3 times they are falling apart...." Read more
"I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched..." Read more