I have NEVER been a customer of Frontier. I cancelled my Verizon landline before Frontier took over from Verizon.
My payment of $281.89 sent to Verizon was not found, even after I started this fiasco with Verizon & Frontier on April 6, 2016. Both entities claim the other has my money and no one can find it, even after many, many calls to both companies. Now, Frontier just sent me a bill for services I haven't had with them, ever. Talking to Frontier's representative in the Phillipians is absolutely hopeless!
They have no idea of what they are doing or how to resolve this issue. I have made a double payment to Verizon for my wireless service of $237.10 (discounting $44.79 I owed for my former landline service) to protect my credit, since they show no payment to my account with them. My bank has recorded the $281.89 payment to Verizon on March 23, 2016, long before Frontier ever took over. Meanwhile, Frontier continues to hold my money hostage, even though they have sent me a bill showing the payment of $281.89 and reflecting a credit for $26.47 which their representative tells me I can use in the next billing cycle with Frontier. When I tell them I'm not a customer of Frontier, nor do I ever plan to be, so send me a check for the $26.47 credit, they simply do not understand!
Again, I reiterate, I have NEVER been a customer of Frontier. The remedy is simple: Send me a check for $26.47 and send Verizon the money ($237.10) I sent to Verizon 3/21/2016 (proof is Wells Fargo Proof of Payment statement pictured below).
This person wrote the review because of bad quality at Frontier Communications and attached photo s. Reviewer claimed that he or she lost $237 and wants Frontier Communications to issue a full refund.
The most disappointing in user's experience was all. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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