Frontier Communications - THIS COMPANY NEEDS TO BE SHUT DOWN,AND HAVE TO PAY EVERY PENNY BACK TO THE CUSTOMERS FOR EVERY SERVICE THEY PAY FOR AND DO NOT HAVE, VERY DISAPPOINTED WITH THIS COMPANY.....
I have had them ever since verizon sold to them, and its been a complete desaster. the first thing was we was moveing and i asked if we would still be able to have our dsl and phone it was yes mam as soon as you get your traylor set up we will come out and your sevice will be cut on with no changes.
Then we call them for set up and they came out we was informed dsl was not avalible in our location.T hey run wireing to the house we had jacks placed in each room because i take seizers and felt it would be safe to be able to phone from where i was at. one jack worked non of the rest did our phone has never worked properly.The thing is static, pops gives cracking noises and you can hear the neighbors talking as well. and alot of the time it dont work at all says no line or line in use. I have called so many times with no fix.
These people have come out 3 times ,i pay for inside wire mantainates not once have they fixed it . They come the first time was here a total of 10 minutes said your good to go and left second time they come a day before sceduled visit left a nasty note so i called them again informing them it was their mistake not ours they said they would be out the next day and was exstreamly rude they didnt show up had to call yet again asked to speak with a supervizer he was a complete jerk said someone would be out before 5 that day they never came till 4 more days passed. then yet again it was made out to be my phone not their lines still messed up so i told them i would not pay the bill till it was fixed suppost to be out today we will see this company is beyond a joke and if ya call above them at mr macarthys office it gets you no where as well.
if it wasnt for me being sick and haveing to live where i do i could get cell service and be done with it . this has been going on for 4 years now if i could switch to another company i would and so would everyone else that has them out here good luck .
Reason of review: Poor customer service.
Location: San Antonio, Texas
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