Our FIOS TV, Internet & On Demand have NOT WORKED since April 1st switch over from Verizon to Frontier. I've spent hours on the support hotline.
I had two trouble tickets but they didn't show up once after I stayed home all day and then we were told we didn't need to be here and the next time they came - they left because we weren't here. They showed up on Sunday and worked on the problem for an hour but some things still don't work. Now they keep sending a bill for $250+ I refuse to pay!!! But I have excellent credit and don't want to have them ruin that too!!!
Penalty fees if you end your contract with them. What *** are we to do? FIOS is running at less than 50/50 and we are paying for it.
Ridiculous!!! Sign me up for a law suit.
This person wrote the review because of poor customer service at Frontier Communications and attached a photo. Reviewer claimed that he or she lost $500 and wants Frontier Communications to "i want the services to work and a discount for the whole month of april".
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
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