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I was forced to cancel my Frontier DSL service because, after 3 weeks and 5 different technicians, they were unable to provide service that didn't disconnect constantly (I work from home, so reliable service is a must-have, and I was out of time). They were supposed to provide me with a return mailer for the equipment, but I cancelled on 1/23 and still haven't received it.
Upon calling them, they were unable to provide me with a return address so I could simply mail the equipment myself - this is absurd. All I could do was request another mailer and hope that it gets to me. I refuse to pay a $100 charge for equipment because of all this.
There is no good reason to not give me a return address to use for the equipment. None.
I don't care how they usually do things, what their internal processes are, etc. I will accept nothing less than a return address and a way to confirm that my equipment was received.
Preferred solution: I need a return address for my Frontier equipment..
Location: 40 Brainard Road, Hartford, CT 06114