I was charged a late charge on my 2/7/20 billing. My checking acct says I paid $75.73 but billing credited payment of $75.43.
Was charged a $9.00 late charge plus tax on this 30 cent difference. Called and late charge was removed plus the taxes. Representative said the credit was $11.54 and to pay $76.03 which I immediately did that day.
Received my 3/7/20 billing. Again a late charge of $9.00 and a balance forward of $2.54 which probably is the taxes credited from the month before.
Called again, representative was Noah. Noah claims there is not a record of me calling the month before on my account, and told me that the late charge was a legitimate fee.
Said only thing he could do for me, was to have a research done on my call of 2/19/20 the date I made the call.
This was a week ago, and I am still waiting for a representative to call me back.
As my bill is due 3/31/20 I will be paying the amount of the billing, to eliminate more late fees, but I feel I have been treated very unfairly by a Company that has never waited for a payment. $9.00 plus tax is a hefty amount for a 30 cent discrepancy on my 2/7/20.
Monetary Loss: $12.
Preferred solution: Price reduction.
Frontier Communications Cons: Customer service and billing practices.