Update by user Apr 15, 2016
Now at the "mid-April" time frame by which all problems were to be solved. Obviously this is not true!
WTF is wrong with this company and its people???
Original review posted by user Apr 13, 2016
This is ridiculous! In Texas, For almost 2 weeks now I have not had access to my on demand content. I am paying for a service that I have not been getting. When I fist called on 4/1 I was told it should be there in 24 hours called again 3 days later and was told it should be restored by 4/10. As we all are aware, that did not happen.
Since Frontier took over it has been nothing but misinformation, lack of knowledge on the part of the customer service reps and what appears to be outright dishonesty! So far, I am completely unimpressed with Frontier so far.
I have asked on each occasion what Frontier's plans are to make this right and I have yet to be advised what your plans are. There has been little to no communication with the former FIOS customers.
I would like an honest answer as to when I should be getting ALL my content back. I would greatly appreciate an honest answer to this vital question.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of incompetence and stupidity. Please immediately contact the author of this review to discuss bad quality of frontier communications movies on demand tv service. Frontier Communications needs to read this review and look into the issue (if any) according to poster's claims.
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