State: Wisconsin City: Madison Product: Frontier Communications Internet Installation Clear all filters (1 of 42 reviews match)

Frontier Communications - Internet Installation Review from Madison, Wisconsin

This is the second time ive ordered internet with Frontier. Had i not been eligible for a discount on internet through them as a dish customer there wouldnt even had been a 2nd time because the first time was a nightmare. This time was the exact same issues. Ordered internet and was tokd a moden would be shipped to me within 5-7 business days. After waiting over 2 weeks and no moden i called customer service. I was told a mistake had been made and they were supposed to schedule an install due to the type of internet i was to recieve. Of course the soonest install date was 2 weeks out even though the mistake had been made on their end i was told nothing could be done to speed up the process. Mind you im a college student who relies on internet access to submit many of my assignments. Fast forward 2 weeks to my scheduled install date. I called to confirm a tech would be arriving between the hours of 1pm-5pm. I was promised they would be here. 5pm rolls around and no tech. I once again call to be put on hold for over a half hour only to be told that even though they originally made a mistake causing the installation to be over a month after i originally ordered service that no tech was sent to honor my installation appointment that day because they "didnt have time". They then promised to schedule a tech specially to install my services the following day. So here we go again. Day 2 and we spend the day sitting around waiting for a install tech. Wouldnt you know it, nobody shows up. Once again I call Frontier. Once again long hold time. This time i was told there was never a tech rescheduled or a note made anywhere regarding it. At this point I told them if they did not have a tech at my house that day as promised then i would be taking my business else where. This was obviously fine with them because they never sent a tech. So i called Charter and had an install date set for that same week. Imagine that. Ordering a service and having it installed promptly as should be. Yes i pay a few more bucks a month but they actually install your internet as promised. Also seeing as Ive had services in the past through both Charter and Frontier I can tell you first hand that once you manage to actually get Fromtier to install internet (months later) there service is undependendable at best. Slow speed and constant connection issue. At the end of the day you get what your pay for and Frontier will never recieve another dime from me
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#924936 Review #924936 is a subjective opinion of poster.
Frontier Communications Internet Installation

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Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
(800) 921-8101
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