One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone.
They advised me the service status changed based on my requirements, but they ended up billing $347.00/ month instead of $84.99. Now I am going through the tremendous amount of hassles to solve this issue. When I talked to them some rep said they already changed the service, some said I couldn’t change it since I am existing frontier customer, but they are not consistent with their words and promise. Now I asked them to disconnect my service without any changes since they had error on their end, they created order# to disconnect the service, but it is still not happening.
My service is still active even after numerous phone call to the customer service. No one is taking an initiative to address my issues, but instead a guy name Morris hung up on my chat screen while talking to this guy. Please please please find an alternative option if you need fios TV, internet and phone.
These guys are ripped off!!!
Product or Service Mentioned: Frontier Communications Fios Bundle.
Reason of review: Not as described/ advertised.
Monetary Loss: $220.
Preferred solution: Let the company propose a solution.
Frontier Communications Cons: Feeling cheated, Your company.