100% full Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
3 comments

One of the worst communication company in terms of their service, promise and commitments.I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone.

They advised me the service status changed based on my requirements, but they ended up billing $347.00/ month instead of $84.99. Now I am going through the tremendous amount of hassles to solve this issue. When I talked to them some rep said they already changed the service, some said I couldn’t change it since I am existing frontier customer, but they are not consistent with their words and promise. Now I asked them to disconnect my service without any changes since they had error on their end, they created order# to disconnect the service, but it is still not happening.

My service is still active even after numerous phone call to the customer service. No one is taking an initiative to address my issues, but instead a guy name Morris hung up on my chat screen while talking to this guy. Please please please find an alternative option if you need fios TV, internet and phone.

These guys are ripped off!!!

sanjaykafle wrote the review because of not as described at Frontier Communications and attached photo s. Reviewer claimed that he or she lost $220 and wants Frontier Communications to offer any options to resolve the issue.

The most disappointing in user's experience was feeling cheated and your company. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Frontier Communications and frontier communications fios bundle for you to read. This information may help you with your purchase decision.

Had an Experience with Frontier Communications?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Ottawa, Ontario, Canada #1236429

I'm in California and have the same problem.Four months ago my monthly charge was $148.

Each month it went higher until it reached $300 and I called to cancel. They promised to lower it to $155 with free HBO for 6 months. The next month HBO was on my bill and my bill was $283 and they were charging me for HBO. Called and complained about that.

Going to call and get Spectrum and have 2 internets until I get all my business's and friends notified of the change. I figure it will take me a month for that including my home camera system. I was with Verizon for 10 years and never made a complaint.

With Frontier I've called at least 10 times already.Worse provider ever.

FrontierComCares
Fort Wayne, Indiana, United States #1202325
Frontier Communications Verified Representative

Hello.I am sorry to see you go as a customer.

If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you.-Krystle

sanjaykafle
to FrontierComCares Fort Worth, Texas, United States #1202336

Krystle,

How do you want to proceed further to get this issue resolved?Do you want me to email you with the details?

What would be the ETA for turnaround time after I sent you an email?

I can give you the details and order numbers as well as chat details, but I did the same thing to customer service folks as well, but no one was serious enough to fix this issue.I have kept screenshot details for all the online communication.

Thank you

You May Also Like

Frontier Communications - Dvr Tv Service Review Frontier Communications "I was forced to switch to Frontier because they bought Verizon in California. I have had a service tech to my home and the product is still unwatchable. Dvr is..." Read more Frontier Communications - Fios Cable Tv Service Review from Orlando, Florida Frontier Communications "Tampa, FL. From the second they took over Verizon Fios, it's been a disaster. Customer service is completely clueless and the website and self-serve phone services do not function. I..." Read more Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!! Frontier Communications "I signed with Verizon because of their reputation and their service. Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have..." Read more Bogus charges from Frontier Communications Frontier Communications "I signed up Aug 3 for basic cable for 3 TVs with one expansion level of channels (no movies), internet and landline phone - a triple play. The..." Read more West Elm - Terrible Quality.  Terrible customer service.  West Elm "Do not purchase this couch!!! I have only had my Crosby Sectional for two years and the zipper on the cushions has already broken. No one,and I mean NO one,..." Read more Western Dental - Cut my outer lip inside and out Western Dental " I was at my dentist getting braces removed, when doctor started sawing off cement residue from teeth he complained to dental assistant how his saw thing was not tightening..." Read more Soocial Media - Soocial.media aka beppromotions scam Soocial Media "beppromotions started scamming kickstartercampaigns under a new domain name, but the exact same website and scam. Still claiming to be USA based (in fact based in Russia), they approach me..." Read more Swift Transportation - Write up Swift Transportation "Here's what you get if you have a 37% load acceptance. I'm not sure exactly why I received this write-up. But they nonetheless,they had to write me up for something...." Read more